Jesse Gomez
Panorama City
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.
Overview
4
4
years of professional experience
Work History
Front Office Receptionist
Find Your Balance, Center For Growth & Change
Panorama City, CA
07.2021 - Current
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Greeted customers and visitors in a professional manner.
- Ensured that front desk area was well organized at all times.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responsible for opening and closing the office on time each day.
- Scheduled appointments for clients and recorded all client data into the system.
- Greeted visitors and verified reasons for visit and appointment information.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
Dog Walker
Self-Employed
Panorama City, CA
01.2020 - Current
- I have a consistent client base of customers I work with, and I walk their dogs as needed
- I provide check-in care to dogs when owners are away.
- Walked dogs on leash, observing all safety precautions and following commands from owners.
- Provided companionship and comfort to animals during walks.
- Interacted with pet owners in a professional manner when discussing their pets' needs and care requirements.
- Monitored dogs throughout walks to avoid obstacles, dangerous situations, and confrontations with other problematic dogs.
- Cared for pets during owners' absences.
- Changed routes for daily walks as necessary to keep them interesting and stimulating for the dog.
Cashier
El Pollo Loco
Panorama City, CA
10.2021 - 12.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Collected payments and provided accurate change.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Los Angeles Valley College
Van Nuys, CA01-2028
Skills
- File Organization
- Spreadsheet Tracking
- Clerical Support
- Security Awareness
- Work Prioritization
- Verbal and Written Communication
- Problem-Solving Skills
- Supply Management
- Listening Skills
- Word Processing
- Business Operations Understanding
Awards
- Silver honors reward
- President Obama award for excellence
- Perfect attendance
Affiliations
- active in the gym
Languages
Spanish
Limited
References
References available upon request.
Timeline
Cashier
El Pollo Loco
10.2021 - 12.2023
Front Office Receptionist
Find Your Balance, Center For Growth & Change
07.2021 - Current
Dog Walker
Self-Employed
01.2020 - Current
High School Diploma -
Los Angeles Valley College
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