Summary
Overview
Work History
Education
Skills
Timeline
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Jesse Gomez

Haslet,TX

Summary

Dynamic and results-driven professional with a strong background in customer service and team leadership. Proven ability to enhance operational efficiency and train staff effectively. Skilled in cash handling and conflict resolution, consistently improving customer satisfaction and team performance in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Shift Lead

Wingstop Restaurant
04.2025 - Current
  • Assisted team in maintaining cleanliness and organization of work area.
  • Learned safety protocols to ensure compliance with workplace standards.
  • Supported shift operations by communicating effectively with team members.
  • Adapted quickly to changing tasks and responsibilities during peak hours.
  • Observed and reported equipment issues to maintain operational efficiency.
  • Engaged with customers to provide quality service and address inquiries.
  • Contributed to training new employees on core tasks and procedures.
  • Completed store opening and closing procedures and balanced tills.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Assistant Front End Manager

Tom Thumb Grocery
11.2022 - 09.2024
  • Assisted in daily operations, ensuring adherence to company policies and procedures.
  • Coordinated team schedules to optimize coverage during peak hours.
  • Oversaw inventory management, maintaining stock levels for smooth operations.
  • Trained new staff on customer service protocols and operational standards.
  • Implemented merchandising strategies to enhance product visibility and sales.
  • Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.

Assistant Manager

Smoothie King
05.2018 - 04.2020
  • Assisted in managing daily operations to ensure efficient workflow and quality service delivery.
  • Coordinated staff schedules, optimizing resource allocation and minimizing downtime.
  • Supported training programs for new employees, enhancing team performance and service standards.
  • Monitored inventory levels, implementing restocking procedures to maintain optimal supplies.
  • Handled customer inquiries and resolved issues promptly, ensuring high satisfaction rates.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

GED -

Irving ISD
Irving, TX

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Staff supervision
  • Loss prevention
  • Daily reporting
  • Shift leadership
  • Positive attitude
  • Cash handling
  • Team leadership
  • Team supervision
  • Attention to detail
  • Multitasking Abilities

Timeline

Shift Lead

Wingstop Restaurant
04.2025 - Current

Assistant Front End Manager

Tom Thumb Grocery
11.2022 - 09.2024

Assistant Manager

Smoothie King
05.2018 - 04.2020

GED -

Irving ISD

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Jesse Gomez