Jesse Gonzales
Tracy,CA
Summary
Dynamic leader with a proven track record at Target, adept in team building and leadership, and inventory control. Excelled in enhancing customer satisfaction and maximizing performance, evidenced by mentoring teams to exceed goals. Skilled in store operations and problem-solving, consistently achieving high levels of customer satisfaction and operational efficiency.
Overview
36
36
years of professional experience
Work History
Online Reseller
Self-employed
11.2019 - Current
- Monitored customer reviews and feedback to identify areas for improvement in product quality or service, taking corrective action as needed to maintain high standards of excellence.
- Maintained organized storage facilities for physical inventory items, ensuring easy access for quick order fulfillment while minimizing damages or loss of goods.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
ETL GM
Target
04.2004 - 11.2019
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Store Manager
Ross Dress for Less
10.1997 - 03.2004
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Hardlines Manager
Kmart
07.1989 - 10.1997
- Supported overall company initiatives by participating actively in store-wide initiatives and events.
- Developed strong relationships with vendors, ensuring timely deliveries and consistent product availability.
- Contributed to overall store profitability by effectively managing labor costs within the hardlines department budget constraints.
- Addressed customer complaints promptly and professionally, ensuring swift resolution of issues while maintaining high levels of customer satisfaction.
- Managed daily operations within the hardlines division, overseeing staff scheduling, training, and performance evaluations.
Education
Business Management
San Joaquin Delta College
Stockton, CABachelor of Science - Business Management
CSU Stanislaus
Turlock, CA12-1995
Skills
- Training and mentoring
- Store merchandising
- Inventory control
- Team building and leadership
- Customer response
- Problem-solving
- Team motivation
- Store operations
- Goals and performance
Timeline
Online Reseller
Self-employed
11.2019 - Current
ETL GM
Target
04.2004 - 11.2019
Store Manager
Ross Dress for Less
10.1997 - 03.2004
Hardlines Manager
Kmart
07.1989 - 10.1997
Business Management
San Joaquin Delta College
Bachelor of Science - Business Management
CSU Stanislaus
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