Reliable employee with a proven track record at Chick-Fil-A, excelling in cross-training and critical thinking. Demonstrated ability to enhance team efficiency and customer satisfaction through expert coaching and outstanding customer service. Skilled in technical troubleshooting and fostering cooperative relationships, significantly contributing to workplace success. Very tech-savvy (Including software and website admin tools) looking to enter the tech field at any entry level.
Hi, I’m
Jesse Gonzalez
Big Spring,TX
Summary
Overview
1
year of professional experience
1
Certification
Work History
Chick-fil-A
Back of House Team Member
08.2024 - 01.2025
Job overview
- Prepared food and drinks while following safe food handling procedures.
- Maintained and sanitized service stations, prep areas, and countertops.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Maintained updated certifications in food safety and sanitation regulations.
- Checked food preparation and presentation to verify quality and consistency.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Assisted with training new BOH staff members on established processes and goals.
- Trained new staff on food preparation and safety procedures.
- Stocked and rotated food items according to expiration dates.
- Maintained high personal grooming standards and uniform presentation.
- Assisted in setting up and breaking down kitchen stations.
- Lifted and carried heavy materials.
Pizza Hut
Team Member
09.2023 - 05.2024
Job overview
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Frequently inspected production area to verify proper equipment operation.
- Handled over 50 calls within an hour and a half on Super Bowl Sunday.
Education
Big Spring High SchoolBig Spring, TX
High School Diploma
05-2025
University Overview
- [3.9] GPA
Skills
- Cross-training
- Portion control
- Customer service
- Accurate cash handling
- Coaching and mentoring
- Reliability
- Issue troubleshooting
- Technical troubleshooting
- Computer troubleshooting
- Time management
- Software installation
- Critical thinking
- Machine learning
Certification
- Microsoft 365 Course (Word, Excel, PowerPoint, Outlook, etc)
Timeline
Back of House Team Member
Chick-fil-A
08.2024 - 01.2025
Team Member
Pizza Hut
09.2023 - 05.2024
Big Spring High School
High School Diploma
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