Jesse Goudeseune
Grand Blanc,MI
Summary
Detailed Network Engineer proudly offering 10 years' experience in system repair and technical support. An enthusiastic employee with knowledge in LAN and WAN infrastructure planning and deployment. Skilled in task prioritization, project oversight and effective communication.
Overview
10
10
years of professional experience
Work History
Network Engineer
Lombardo Technology Services
Rochester, MI
07.2021 - Current
- Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
- Employed firewalls and VPNs to safeguard network security and block unauthorized access.
- Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
- Evaluated new technologies for possible implementation into existing systems.
- Performed preventive maintenance of networking hardware and related software.
- Designed and implemented enterprise IP networking infrastructure according to clients' parameters.
- Researched and recommended network equipment and peripheral devices.
- Performed disaster recovery tasks and data backups to mitigate damages.
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Communicated with clients to understand system requirements.
- Maintained and resolved issues with complex infrastructure through monitoring and troubleshooting.
Systems Engineer
99 Technology Services LLC
Brighton, MI
02.2019 - 07.2021
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Designed scalable and user-friendly network architecture to meet business objectives.
- Monitored performance of network devices using various tools like SolarWinds NPM and PRTG Network Monitor.
- Employed firewalls and VPNs to safeguard network security and block unauthorized access.
- Researched and recommended network equipment and peripheral devices.
- Evaluated existing networks and systems for potential weaknesses to support intrusion prevention measures.
- Imaged OS and software deployments throughout system and addressed implementation concerns.
- Configured, monitored, maintained and troubleshot LAN and WAN networks.
- Performed system backups and disaster recovery operations.
- Designed and implemented enterprise IP networking infrastructure according to clients' parameters.
Network Administrator
TAZ Networks
Brighton, MI
06.2017 - 02.2019
- Planned, tested and supported high-availability infrastructures.
- Researched new technology trends in order to recommend upgrades or changes in the existing infrastructure.
- Implemented security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
- Evaluated vendors' products in order to determine which ones best meet organizational needs.
- Provided technical support for local area networks, wide area networks and Internet connections.
- Updated hardware and software upon availability and supervised network to eliminate bottlenecks.
- Participated in on-call shifts for holidays and weekends in case of system or network-related emergencies.
- Consulted users to determine areas in need of improvement.
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
Help Desk Supervisor
99 Technology Services LLC
Brighton, MI
01.2014 - 06.2017
- Managed customers’ expectations of support and technology functionality in order to provide positive user experience
- Recruited, trained and supported help desk technicians
- Made recommendations regarding information technology infrastructure overhauls
- Implemented, developed and tested installation and update of file servers, print servers and application servers
- Evaluated under-performing areas and developed solutions for improvement
- Oversaw network performance, making changes when needed to boost overall efficiency.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Directed staff of 4 help desk members .
- Created reports on help desk activities for senior management review.
- Conducted regular meetings with team members to discuss issues encountered by customers.
- Performed root cause analysis of recurring issues reported by customers.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
Education
Bachelor of Science - Computer Science
Saginaw Valley State University
Bay City, MI05.2005
Skills
- Firewall Management
- Network Scaling
- Disaster Recovery Planning
- Technical Troubleshooting
- Performance Improvement
- Infrastructure Planning and Design
- Connectivity Troubleshooting
- Switching Protocols
- Mobile Device Management
- Root Cause Analysis
- Network Configuration
- Active Directory Knowledge
- Project Management
- Data Backups
- IP Addressing and Subnetting
- Load Balancing
- Containerization Technologies
- Scripting Languages
- Network Administration
- Server Management
- Operating Systems
- Data Migration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
Network Engineer
Lombardo Technology Services
07.2021 - Current
Systems Engineer
99 Technology Services LLC
02.2019 - 07.2021
Network Administrator
TAZ Networks
06.2017 - 02.2019
Help Desk Supervisor
99 Technology Services LLC
01.2014 - 06.2017
Bachelor of Science - Computer Science
Saginaw Valley State University
References
References available upon request.
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