Jesse Gould
Sandy,UT
Summary
Hardworking Installation Technician looking to new tackle new responsibilities and build upon skills in any hands on field. Outstanding analytical and perception abilities. Adept at working with tools, customers, management, and reservation systems.
Overview
8
8
years of professional experience
Work History
Installation Technician
Vivint Smart Home
08.2021 - Current
- Installed and configured new equipment and alarm systems according to company standards inside over 600 customers finished and unfinished homes.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions to assist management.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Established and maintained effective working relationships with vendors and contractors to support operations.
- Created and maintained up-to-date records of all installed systems and equipment.
- Assisted in development of installation documentation, diagrams and user manuals.
- Provided technical support and training to users on new systems to ease transitions.
- Collaborated with internal teams for operational continuity and optimal performance.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Solar Performance Specialist
Vivint Solar
01.2021 - 07.2021
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with managers and field technicians to identify business needs and data sources.
- Developed customized reports, summarizing and presenting data in visually appealing format for team metrics
- Provided technical support for troubleshooting analytics and reporting issues via phone calls to about 50-75 customers and technicians daily - my personal office was central California!
- Kept and held reliable phone records with in field technicians to place jobs in logistics positive ways that benefited both employee, customer, and business.
Account Manager
Lifetime Fitness
01.2019 - 03.2020
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened over 50 long-lasting client face to face and phone call relationships per day based on accurate price quotes and customer motivated wellness and exercise plans.
- Educated clients on new services and personalized equipment to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Worked alongside other Account Managers inside our club as sales leaders bringing in new members fulfilling their fitness wants and needs through discovery.
Member Services Associate
Lifetime Fitness
04.2018 - 03.2020
- Responded to customer calls and emails to answer questions about training, wellness, and services.
- Resolved concerns with customers and/or future customers to guide smoothly into sales processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Cashier
SCHEELS
04.2016 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Hillcrest High School
Midvale, UT06.2017
Skills
- Diagnostic Abilities
- Installation Planning
- Project Management
- Customer Service
- Troubleshooting
- Data Evaluation
- Troubleshooting Skills
- Quality Assurance
Snowboarding, working out, walks outside, hiking, travelling, trying new foods, music, and movies!
I love to be open minded when it comes to anything and everything, I enjoy finding myself in "new" situations where I can learn and be apart of something out of my comfort zone. I have found extreme happiness in snowboarding the last few years and now I will never go another winter without it! Keeping a healthy lifestyle is something I support and believe is necessary to perform at my best mentally, and physically! Spending quality time with the people close to me is something I also put importance on. I see it as fuel for the soul!
Timeline
Installation Technician
Vivint Smart Home
08.2021 - Current
Solar Performance Specialist
Vivint Solar
01.2021 - 07.2021
Account Manager
Lifetime Fitness
01.2019 - 03.2020
Member Services Associate
Lifetime Fitness
04.2018 - 03.2020
Cashier
SCHEELS
04.2016 - 02.2018
High School Diploma -
Hillcrest High School