Jesse Gould
Sandy,UT
Summary
Installation technician with expertise in customer service and relationship building. Proficient in installation procedures, planning, and scheduling. Skilled in modifying existing systems. Experienced in problem escalation, sales, and logistics.
Overview
7
7
years of professional experience
Work History
Gear Maintenance/Technician
Vail Resorts Inc
Park City, UT
09.2023 - Current
- Provided quality customer service and ensured they were provided with and using the safest and best gear for their vacation/time on hill, and around the resort.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Replaced defective parts such as bearings, seals, gears, valves.
- Followed established safety procedures when operating heavy machinery.
- Worked closely with engineering team to develop innovative solutions for existing problems.
- Monitored inventory levels of replacement parts and supplies needed for repairs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Trained junior technicians on best practices for machine operation and repair.
- Operated hand and power tools to complete repairs.
- Cleared clogged drains and replaced valves, faucets and fixtures.
Installation Technician
Vivint Smart Home
Fresno, CA
04.2021 - Current
- Provided quality protection for hundreds of families throughout the state of California, with a high-grade review score every quarter.
- Lead assisted the inventory control division throughout the team within surrounding cities.
- Lead assistant with sales opportunity to install logistics transitions.
- Lead remote/on-site troubleshooting assistant.
- Installed new equipment according to manufacturer specifications and customer requirements.
- Maintained a high-quality customer service review score over 200 installs for the current season.
- Performed troubleshooting of hardware, software, and network systems.
- Provided technical support for customers onsite or remotely via telephone or email.
- Maintained accurate documentation of installation activities.
- Repaired malfunctioning components in existing systems as needed.
- Resolved customer complaints related to installation issues in a timely manner.
- Diagnosed electrical faults in order to perform necessary repairs or replacements.
Outreach Coordinator
Online Trading Academy
Sandy, UT
01.2019 - 04.2020
- Created and maintained detailed records of outreach activities, including contact lists, event calendars, and program outcomes.
- Attended networking events as a representative of the organization.
- Tracked data using spreadsheets to record pledges, phone calls and canvassing.
- Spoke with existing, new, and potential customers about different services and applications they had available to them to further their success.
- Worked closely with management to understand everything about the school as well as attended multiple classes myself.
Account Manager
Lifetime Fitness Athletic
South Jordan, UT
03.2018 - 03.2020
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Presented product features and advantages to potential customers during sales meetings.
- Collaborated with marketing team to develop promotional materials for clients.
- Maintained accurate records of all customer interactions in the CRM system.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Solicited feedback from customers on their experience with products or services.
- Generated leads through cold calling activities.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Acted as main point of contact in matters relating to client concerns and needs.
Sales Advisor
PillPack Pharmacy
Taylorsville, UT
02.2018 - 11.2018
- Provided customers with information on products and services available.
- Performed cold calling to generate leads for prospective clients.
- Utilized CRM software to track progress of sales initiatives.
- Followed up with customers post-sale for feedback on product satisfaction.
- Participated in team brainstorming sessions to develop new ideas for promotions.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Adhered to company initiatives and achieved established goals.
Education
High School Diploma -
Hillcrest High School
Midvale, UT06-2017
Skills
- Assembly and installation
- Installation tools
- Telecommunications
- Diagnostic abilities
- Installation planning
- Troubleshooting skills
- Problem Analysis
- System Configuration
- Maintenance and repair
- Customer Service
- Cable Management
- Quality Assurance
- Job Planning
- Project Management
- Issue Resolution
Affiliations
Snowboarding, concerts, outdoor sports with friends and family, taking the dog for a walk and everything in between!
Timeline
Gear Maintenance/Technician
Vail Resorts Inc
09.2023 - Current
Installation Technician
Vivint Smart Home
04.2021 - Current
Outreach Coordinator
Online Trading Academy
01.2019 - 04.2020
Account Manager
Lifetime Fitness Athletic
03.2018 - 03.2020
Sales Advisor
PillPack Pharmacy
02.2018 - 11.2018
High School Diploma -
Hillcrest High School