Jesse Grady
Emporia
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Worker
Emporia State Department of Nursing
01.2024 - Current
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
Waitress
Dempsy's Burger Pub
05.2024 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Work when needed.
Waitress
Radius Brewing Company
03.2024 - 11.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Sales Associate
HomeGoods
01.2021 - 03.2023
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Applied Science - Bachelor of Science in Nursing
Emporia State University
Emporia, KS12-2026
High School Diploma -
Valley Center High School
Valley Center, KS05-2023
Skills
- Greeting guests
- Listening skills
- Problem-solving
- Cleanliness
- Multi-tasking strength
- Friendly and professional
- Excellent people skills
- Organized and efficient
- Reliable and punctual
- Attention to detail
- Decision-making
- Goal oriented
Certification
Basic Life Support
Timeline
Waitress
Dempsy's Burger Pub
05.2024 - Current
Waitress
Radius Brewing Company
03.2024 - 11.2024
Student Worker
Emporia State Department of Nursing
01.2024 - Current
Sales Associate
HomeGoods
01.2021 - 03.2023
Associate of Applied Science - Bachelor of Science in Nursing
Emporia State University
High School Diploma -
Valley Center High School
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