Jesse Gross

Provided great customer service while installing, upgrading or troubleshooting services. Performed all required tasks and training efficiently and on time or ahead of schedule. Trained new hires and volunteered to be flex tech while not training.

Assisted in answering all customer inquiries related to cox service including billing, technical support and sales. Provided customer service in which the goal was to be a one stop, one visit destination for all things pertaining to Cox.

Assisted customers with understanding their service, or starting new service in order to get them the best possible Cox package. Built rapport and provided all pertinent information to ensure the customer's experience would be positive after the call ended. Exceeded all metrics continuously and ranked in the top 20% of customer experience.