Jesse Gutierrez
Marietta,GA
Summary
Dedicated and personable Front Desk Assistant and Hostess with over several years of experience in delivering exceptional customer service in dynamic environments. Proven ability to manage reservations, optimize seating arrangements, and communicate effectively with both guests and team members. Adept at handling administrative tasks, coordinating service, and enhancing the guest experience through attentive and efficient support. Committed to maintaining a welcoming atmosphere and ensuring smooth operations in high-traffic settings.
Overview
5
5
years of professional experience
Work History
Front Desk Assistant
Lotus Hair Artisans
Atlanta, GA
07.2019 - Current
- Greet customers warmly, creating a welcoming and professional environment.
- Direct clients to the appropriate staff member based on their needs.
- Utilize extensive product knowledge to effectively recommend and sell retail products.
- Process payments for services accurately and efficiently.
- Handle incoming calls and messages, ensuring clear and prompt communication.
- Provide comprehensive administrative and clerical support to ensure smooth salon operations.
- Manage inventory of salon products, ensuring stock levels are maintained.
- Multitask and prioritize responsibilities to enhance operational efficiency.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Produced and distributed memos, newsletters and other forms of communication.
Hostess
The Select
Sandy Springs, GA
05.2019 - 01.2020
- Oversee and manage the seating chart to efficiently accommodate guests with reservations and walk-ins, optimizing table turnover and guest satisfaction
- Maintain an organized reservation system, accurately recording and updating bookings to ensure seamless service
- Communicate clearly and effectively with servers and management about table status, special requests, and guest preferences to ensure smooth operations
- Provide exceptional guest service by coordinating seating arrangements, addressing immediate needs, and handling special requests
- Monitor and manage wait times to minimize guest frustration and enhance the dining experience
- Assist in training new hostesses, ensuring adherence to service standards and procedures.
Skills
- Customer service
- Scheduling
- Technical proficiency
- Administration support
- Documentation and Recordkeeping
- Data Entry
- Multitasking and Organization
- Payment verification
- Inbound Call Management
- Payment Processing
- Cash Handling
- Multi-Line Phone Systems
- Appointment Setting
- Administrative Skills
Timeline
Front Desk Assistant
Lotus Hair Artisans
07.2019 - Current
Hostess
The Select
05.2019 - 01.2020
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