Jesse Gutierrez
5598 CRESCENT AVE UNIT B
Summary
Proven professional with extensive experience at the United States Postal Service, USPS, excelling in package handling and route navigation. Demonstrated ability to optimize delivery efficiency and enhance customer satisfaction through proactive problem-solving and effective team collaboration. Skilled in technology use and maintaining safety awareness, consistently achieving high-quality service standards.
Overview
8
8
years of professional experience
Work History
MAIL CARRIER
United States Postal Service, USPS
06.2024 - 12.2024
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Improved mail delivery efficiency by optimizing route planning and time management techniques.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
Service Dispatcher
Selman Chevrolet
02.2020 - 05.2023
- Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
- Provided exceptional customer support by addressing inquiries, resolving concerns, and escalating issues when necessary.
- Assisted in the training of new employees, sharing best practices for successful dispatch operations.
- Reduced response times with effective scheduling and route optimization strategies.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Monitored technician performance and provided feedback for continuous improvement initiatives.
- Scheduled and organized delivery routes.
Fabricator
B.I.G. ENTERPRISE
01.2017 - 10.2019
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Fabricated components and structures following customer requirements.
- Cut bent, and formed sheet metal and other materials to create metal works.
- Maintained clean and organized working environment to promote safety and efficiency.
- Provided training and mentorship for new hires, fostering a positive team dynamic and promoting skill development.
- Collaborated with team members to complete projects accurately and quickly.
- Collaborated with team members on complex projects, ensuring timely completion and high-quality workmanship.
Education
High School Diploma -
BUENA PARK HIGH SCHOOL
BUENA PARK 06-2004
Skills
- Safety awareness
- Customer service expert
- Technology use
- Attention to detail
- Critical thinking
- Excellent communication
- Computer skills
- Multitasking Abilities
- Calm under pressure
- Dependable and responsible
Timeline
MAIL CARRIER
United States Postal Service, USPS
06.2024 - 12.2024
Service Dispatcher
Selman Chevrolet
02.2020 - 05.2023
Fabricator
B.I.G. ENTERPRISE
01.2017 - 10.2019
High School Diploma -
BUENA PARK HIGH SCHOOL
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