Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
Certification
Phone Numbers
Languages
Timeline
Generic

Jesse Hancock

Bryan

Summary

To provide value to any engagement I am assigned to. I make it a priority to evaluate and understand any variables creating work stoppage. I seek to improve myself by transferring that value to the customer and aid them in educating on unknowns in their environment.

I have on multiple occasions proven my ability to meet any challenge directed towards me whether it is Energy market systems qualifications, Systems engineering, backups and disaster recovery, or Backup Storage management. I feel I have much to offer the right company or team and I seek new experiences to enable growth both for the company I work for and myself.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Fulltime Kyndryl employee

Kyndryl/IBM
09.2021 - 10.2023
  • Working on AECOM account backup administration in Commvault, Evault, Netbackup and Veeam.
  • Ticketing system Service Now.
  • Completing all tasks for Backup As A Service group pertaining to data protection and day to day backup administration

Backup Administrator

IBM/ Consulting
07.2016 - 08.2021
  • Responsible for AECOM worldwide backup administration in Commvault, Evault, Netbackup and Veeam.

Netbackup and Commvault and evault resource

Infosys/SunGard
05.2015 - 07.2016
  • For disaster recovery drills for Sungard.
  • Following client designed procedures and assisting in bettering methodology based on drill outcomes.
  • Resolving points of failure and educating clients on options for streamlining Disaster Recovery processes.

Netbackup architecture, design, implementation

Glasshouse/Signature Technology/Insight Global
03.2014 - 05.2014
  • For global financial institution.
  • Architecture and Design of Netbackup environments.

Monitoring of Netbackup environment

Arrow Electronics/Conoco Phillips
12.2013 - 02.2014
  • For staff augmentation purposes.
  • Scheduling and implementing upgrades for the Netbackup environment.
  • Completion of daily checklist and monitoring alerts for global Netbackup environment.

Netbackup Administrator

Citibank
01.2013 - 05.2013
  • For Netbackup Integration team.
  • Building worldwide Netbackup Domains and acting as third level support for the same.
  • Creation of Netbackup solutions for worldwide disparate environments tailoring Netbackup 7.5 Architectural solutions and Data Domain abilities to meet needs of environment.
  • Utilizing the full potential of the Netbackup 7.5 version offerings including VADP, Oracle RAC agents, SQL, Accelerator, Search, and Replication Director.
  • Configuring best practice backup methodologies in Solaris and Linux environments, testing DR scenarios and managing current infrastructure.

Netbackup Administrator

Vicom Computer Services
05.2012 - 09.2012
  • .Netbackup Architecture including documentation creation including statement of work, high level design and micro design document for installation and implementation of the following technologies.
  • UCS Blade virtual and physical servers for Netbackup environment VMware Oracle Linux Master server.
  • Physical media servers.
  • DD860 and DD890 GDA, TS3310 and TS3500 tape libraries, and Netapp filers.
  • I have implemented a backup solution which I designed for three Global Data centers.
  • Two primary and one Disaster Recovery site with Netbackup 7.5, Using Data Domain as primary backup target.
  • Tape Library in DR site for tape out of full backup.
  • Primary site Data Domain targets have TS3310 tape libraries for redundancy replicating to DD890 with TS3500 tape library for Netbackup Vault purposes.
  • This default model will be used to migrate and integrate backup from 40 worldwide data centers.
  • Backups will consist of standard file system, VMware clients, Oracle and SQL databases, both virtual and physical for RAC servers.
  • Data migration from primary to DR sites will be handled by SLP and tape out by Netbackup Vault.
  • Consideration for a fully redundant backup environment which will hold 90 days backup online for instant recovery and full 7yr retentions for off-site data.
  • I have designed, administrated and implemented this solution.
  • Conversion of legacy commvault environments to the current Netbackup environments.

Netbackup Engineer

City Of New York Department of Information Technology and Telecommunications
07.2011 - 05.2012
  • For a diverse set of technologies including Symantec Netbackup 7.1.2, ACSLS, Data Domain, DDBoost, OST, Solaris 10, Windows 2008 R2, Oracle, SQL, AIX, NetApp, NDMP, SLP,s, Symantec Netbackup Vault, SL8500 tape libraries, EMC SANS, and Hitachi SAN's.
  • Installation and setup of Netbackup OpsCenter reporting tool.
  • In this environment I am utilized for break fix troubleshooting, Upgrades, Architecture and Day to day administration.
  • As an employee I have led the effort to institute Disaster Recovery procedures, Repair drive configuration issues, and tuning of the Netbackup environment.
  • Also in use at this site they have Enterprise Vault for exchange, Netbackup for VMware, and Bare metal restore.

Temporary Staff Augmentation

Whole Foods/Teksystems
12.2010 - 02.2011
  • For Upgrade and Architecture of Netbackup Environment.
  • Training end-client in the nuances of Netbackup and uses of the application.
  • I am the functional SME for the Whole foods Global Headquarters.
  • Creation of analytical design documentation and work flow charts using Visio and powerpoint for customer presentations.
  • Educating customer on upgrade path objectives and options for emerging technologies.

Sr. Netbackup Engineer

Teksystems/Capgemini
02.2010 - 11.2010
  • SNI Transformation Project.
  • Day to day management of disparate Netbackup environments featuring HPUX 10 and 11i, Solaris 8 and 9, AIX5.2, and Linux Red Hat 5.0-5.4.
  • Master/ Media Servers and clients spanning the globe.
  • Tuning the data path at the O/S level by utilizing specific variables designed to aid in smoother backup operations for each version of Unix.
  • Installation and configuration of specific Unix data type agents to ensure Recovery Point objectives were met.
  • Setup of Linux and Windows Bare Metal Boot servers used in the creation of lower level O/S images which ensure a bit by bit restored server in a timely manner.
  • The Third level escalation point for Netbackup issues.
  • Conversion of TSM, Legato Networker, HP data protector and Backupexec environments to recent versions of Netbackup.
  • Guiding lower level technicians through the troubleshooting process.
  • Analyzing current environmental architecture and making suggestions for improvement of backup methodologies.
  • Design, Architecture, and implementation of disaster recovery environments and administration of the same.
  • Installation and implementation of Netbackup BareMetal Restore.
  • End-client education and mentoring for products installed in their environment.

Sr. Associate Operations Manager

Cognizant/Emdeon
08.2009 - 01.2010
  • In this role I managed a team of four engineers in Bangalore India from Nashville.
  • Cognizant was in charge of the entire day to day management of the Emdeon storage area network and 6.5 Netbackup environment spanning Nashville and Memphis.
  • As lead I ensured that all team members were working according to the Emdeon process.
  • I was third level escalation point for all issues relating to Netbackup.
  • I was responsible for filling gaps in the understanding of the Netbackup product relating to status codes and architectural design.
  • I have shared my extensive experience in the installation configuration and administration of all facilities related to Netbackup.
  • The environment consisted of AIX master server Linux media servers Quantum LOT4 tape libraries and key management server for encryption.
  • EMC SANS, two edl virtual tape libraries, Clarion disk and celerra filers.
  • As team lead I guided the team in day to day efforts as well as planning for projects and new technologies being brought into the environment.

Sr Netbackup Engineer

Affiliated Computer Services
01.2009 - 03.2009
  • For Nationwide WAN backups which included data from State Medicaid agencies, New York Transit Authority internal data, and other Commercial clients.
  • My responsibilities included enhancing the current Netbackup Architecture, upgrading 5.1 environments, daily troubleshooting of Netbackup Status codes, working closely with Storage admins for storage provisioning and setup of NetApp NDMP backups, disaster recovery testing, Storage Life cycle policy creation, setup and administration of enterprise vault profiles sessions and policies, tape rotation administration, and site documentation.
  • I worked with Netbackup versions 5.1 to 6.5.
  • I have experience in ACSLS, SUN STORAGETEK 3910,SUN STORAGETEK L700, SUN STORAGETEK L180,SUN STORAGETEK 8550, Quantum and ADIC libraries.
  • I have worked with all tape technologies LTO2, LTO3, LTO4, 9940A and B drives, and 9840A and B drives.
  • I have installed, configured, troubleshot, Migrated, and Disaster Recovery tested all version of Netbackup from version 3.2to 6.5.
  • My experience extends to setup of Enterprise Vault profile, session and Vault policies as well as installation, and client side configuration for each of the Netbackup Database options.
  • I have also configured NDMP for NetApp Filers and BCV for EMC SAN's.
  • I have been given the duty of SR. engineer to train client employees in the usage of the Netbackup application and database agents.
  • I work well alone or in a team environment.
  • I was in charge of the Day to day Operations of the Netbackup Data Protection Scheme.
  • This constituted 10 Data centers from Portland to Tallahassee.
  • It also included Administration of Netbackup 6.5 installing Configuring and troubleshooting Client Connectivity Issues In a 24/7 Environment.

NBU Upgrade Administrator

Enterprise Vision Technologies
03.2008 - 09.2008
  • City of Hope Cancer Research Center and Hospital.
  • Upgrading current Netbackup environment from version 5.1 to 6.5.
  • Installation of Linux Media Servers.
  • Policy Consolidation HIPAA Compliance.
  • Exchange server backup error resolution.
  • Implementation of performance tuning and backup best practices for 400 client servers containing the most delicate of cancer research data.
  • Implementation of vault schedules and off-site procedures.

NBU Administrator

First Data Center
02.2008 - 03.2008
  • Tape Encryption Project.
  • Installing Configuring EMC EDL and IBM 3500 Tape Libraries in order to setup tape encryption for off-site backups.
  • Educating client on the upgrade options for Netbackup.
  • This process involved gathering data on the environment to support installation of the new virtual and physical tape libraries.
  • Installation of the hardware by vendor then configuring the EDL to meet the customer's need.
  • This involved configuring tape drives, creation of new storage units to encompass new hardware, Making suggestions for storage provisioning on Clarion and DMX arrays, migrations of current policies to new storage units, and creation of new vault policies to handle the media for storage in off-site facilities.
  • Daily troubleshooting of Netbackup Status codes, disaster recovery testing, Storage Life cycle policy creation, setup and administration of enterprise vault profiles sessions and policies, tape rotation administration, and site documentation.

Senior Technical Analyst

Citibank
11.2007 - 02.2008
  • Daily administration of Symantec/Veritas Netbackup datacenter including installation of Symantec/Veritas Netbackup Clients, Master Server, Media Server, day-to-day troubleshooting of Symantec/Veritas Netbackup errors using the Symantec/Veritas Netbackup Admin console and Symantec support Matrices.
  • Instituting best practices for storage provisioning, Delivering root cause analysis to direct reporting structure.
  • Client connectivity troubleshooting on EMC SAN and NAS storage.
  • Daily troubleshooting of Netbackup Status codes, disaster recovery testing, Storage Lifecycle policy creation, setup and administration of enterprise vault profiles sessions and policies, tape rotation administration, and site documentation.

Netbackup Datacenter Migration Engineer

Ernst & Young/Arsenal Digital
08.2007 - 10.2007
  • Duties included migration of Symantec/Veritas Netbackup clients, Master and Media Servers as well as tape libraries and catalogs.
  • This also included working closely with System and Network administrators to troubleshoot client connectivity issues on local storage EMC San and NAS clients.
  • Implementation of change management as well as documenting build and migration processes.
  • Daily troubleshooting of Netbackup Status codes, disaster recovery testing, Storage Lifecycle policy creation, setup and administration of enterprise vault profiles sessions and policies, tape rotation administration, and site documentation.

Symantec/Veritas Netbackup Consultant

Calpine Energy
05.2007 - 07.2007
  • In charge of day to day Symantec/Veritas Netbackup Datacenter administration.
  • Reporting of daily Symantec/Veritas Netbackup success/failure.
  • Assisting with architectural design as well as performance tuning of existing systems for Upgrade from version 5.1 of Netbackup to 6.0.
  • Monitoring and reporting of client backup status.
  • Daily troubleshooting of Netbackup Status codes, disaster recovery testing, Storage Lifecycle policy creation, setup and administration of enterprise vault profiles sessions and policies, tape rotation administration, and site documentation.

Consulting Engineer

Commvault Systems
10.2006 - 04.2007
  • Travel to customer locations throughout the central US installing, configuring and tuning the Galaxy backup software and other required programs from the Commvault qinetix suite of offerings.
  • This would involve setting up the tape libraries and disk storage for data protection and archival needs of the customer.
  • Part of the delivery process included customer education in the administration of the software.

Open Systems Storage Analyst

Aegon Insurance
02.2006 - 10.2006
  • Troubleshooting and upgrading Symantec/Veritas Netbackup environments from version 5.1 to version 6.0.
  • Disaster Recovery testing for 10 US datacenters including catalog failover and hot site reissue of licensing software.
  • Administration of Symantec/Veritas Netbackup 6.0.
  • Creation of Symantec/Veritas Netbackup policies and client schedules.
  • Working with specific software vendors to resolve backup issues.
  • Evaluation of new technology as it applied to the backup environment and make suggestions to improve/ enhance environment.
  • Troubleshooting and resolving production tickets on NetApp filers, EMC SANs and NAS storage as they relate to backups.

Consulting Symantec/Veritas Netbackup Engineer

Bank One
08.2004 - 08.2005
  • Company Overview: (JP Morgan Chase)
  • For Strategic Datacenter Migration.
  • In my role as Symantec/Veritas Netbackup Implementation Engineer I was responsible for the Administration and design of system backups for the Strategic Datacenter Migration.
  • These duties involved installation, configuration and testing of Symantec/Veritas Netbackup Datacenter version 4.5, which in the new Core datacenters and the regional datacenter were upgrades to version 5.1 MP1.
  • The configuration of many of these servers included using the Symantec/Veritas Netbackup API for SQL, Oracle, DB2, and Sybase databases.
  • These configurations also involved SSO (Shared Storage Option) for Symantec/Veritas and BCV ( Business Continuity Volume ) for EMC Symmetrix SAN disk.
  • During the course of the year of my stay I was responsible for attending project meetings, communication with Lines of Business and meeting project deadlines.
  • I also documented processes for the client.
  • Daily troubleshooting of Netbackup Status codes, disaster recovery testing, Storage Lifecycle policy creation, setup and administration of enterprise vault profiles sessions and policies, tape rotation administration, and site documentation.
  • (JP Morgan Chase)

Storage Administrator II

Electric Reliability Council of Texas
01.2001 - 03.2004
  • My primary duties at ERCOT were to become a subject matter expert on Symantec/Veritas Symantec/Veritas Netbackup.
  • In this role I have gained experience in many new technologies.
  • These duties initially included administration of Symantec/Veritas Symantec/Veritas Netbackup 3.2, which was installed on N-Class HP 10.0 Unix master server with a StorageTek L700 tape library.
  • In this infrastructure I was responsible for the upgrade to Symantec/Veritas Symantec/Veritas Netbackup 3.4.
  • As our infrastructure grew I was responsible for designing, installation and administration of a data protection scheme for DMX 3000 Storage Area network, Hitachi 9980 lightning Storage Area Network, HP Eva Storage Area networks 350 + server open systems environment.
  • In this role I was tasked to plan for growth and disaster recovery options in case of site failure keeping in mind the security of sensitive data.

Education

ACSLS 7.0 - Installation Configuration and Administration

09.2003

MCSE Boot Camp - undefined

08.2003

Symantec/Veritas Symantec/Veritas Netbackup Operations - undefined

04.2002

Symantec/Veritas Symantec/Veritas Netbackup Administration - undefined

04.2002

Tivoli Workload Scheduler - Operations

03.2001

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Decision-making
  • Problem resolution

Additional Information

I have on multiple occasions proven my ability to meet any challenge directed towards me whether it is Energy market systems qualifications, Systems engineering, backups and disaster recovery, or Storage management. I feel I have much to offer the right company or team and I seek new experiences to enable growth both for the company I work for and myself.

Affiliations

  • Microsoft Certified Systems Engineer
  • Association of Storage Networking Professionals Lifetime Member

Certification

  • MCSE Windows 2000
  • A+

Phone Numbers

979-436-6212, 979-436-6212

Languages

English
Full Professional

Timeline

Fulltime Kyndryl employee

Kyndryl/IBM
09.2021 - 10.2023

Backup Administrator

IBM/ Consulting
07.2016 - 08.2021

Netbackup and Commvault and evault resource

Infosys/SunGard
05.2015 - 07.2016

Netbackup architecture, design, implementation

Glasshouse/Signature Technology/Insight Global
03.2014 - 05.2014

Monitoring of Netbackup environment

Arrow Electronics/Conoco Phillips
12.2013 - 02.2014

Netbackup Administrator

Citibank
01.2013 - 05.2013

Netbackup Administrator

Vicom Computer Services
05.2012 - 09.2012

Netbackup Engineer

City Of New York Department of Information Technology and Telecommunications
07.2011 - 05.2012

Temporary Staff Augmentation

Whole Foods/Teksystems
12.2010 - 02.2011

Sr. Netbackup Engineer

Teksystems/Capgemini
02.2010 - 11.2010

Sr. Associate Operations Manager

Cognizant/Emdeon
08.2009 - 01.2010

Sr Netbackup Engineer

Affiliated Computer Services
01.2009 - 03.2009

NBU Upgrade Administrator

Enterprise Vision Technologies
03.2008 - 09.2008

NBU Administrator

First Data Center
02.2008 - 03.2008

Senior Technical Analyst

Citibank
11.2007 - 02.2008

Netbackup Datacenter Migration Engineer

Ernst & Young/Arsenal Digital
08.2007 - 10.2007

Symantec/Veritas Netbackup Consultant

Calpine Energy
05.2007 - 07.2007

Consulting Engineer

Commvault Systems
10.2006 - 04.2007

Open Systems Storage Analyst

Aegon Insurance
02.2006 - 10.2006

Consulting Symantec/Veritas Netbackup Engineer

Bank One
08.2004 - 08.2005

Storage Administrator II

Electric Reliability Council of Texas
01.2001 - 03.2004

MCSE Boot Camp - undefined

Symantec/Veritas Symantec/Veritas Netbackup Operations - undefined

Symantec/Veritas Symantec/Veritas Netbackup Administration - undefined

Tivoli Workload Scheduler - Operations

ACSLS 7.0 - Installation Configuration and Administration

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