JESSE HANLIN
San Francisco,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Bazille
San Francisco, CA
01.2023 - 08.2023
- Assisted with dining room set up prior to and after service period
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Cultivated warm relationships with regular customers.
Server Shift Leader
Ruth Chris Steakhouse
San Francisco, CA
07.2019 - 01.2021
- Demonstrated comprehensive knowledge of the menu, including ingredients and preparation methods
- Assisted guests with menu selections, providing recommendations and accurately reporting food and beverages preference
- Delivered orders promptly and efficiently, ensuring dishes are presented beautifully
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
The Melting Pot
San Mateo, CA
11.2017 - 01.2019
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean.
Host
The Melting Pot Restaurants Inc
San Mateo, CA
09.2017 - 11.2017
- Monitored seating area and checked restrooms regularly to keep spotless
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Assisted managers with quickly resolving service- and food-related issues
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Education
Associates Degree - Political Science
City College of San Francisco
San Francisco, CASkills
Guest seating arrangements
undefinedTimeline
Server
Bazille
01.2023 - 08.2023
Server Shift Leader
Ruth Chris Steakhouse
07.2019 - 01.2021
The Melting Pot
11.2017 - 01.2019
Host
The Melting Pot Restaurants Inc
09.2017 - 11.2017
Associates Degree - Political Science
City College of San Francisco