Jesse Harp
Portland,OR
Summary
Results-driven professional with a diverse background in sales, customer experience, partnerships, and program management. Proven expertise in analyzing business challenges and implementing effective solutions that drive growth and enhance operational efficiency. Demonstrated ability to align cross-functional teams with customer needs, creating impactful strategies that foster long-term success. Committed to innovation, continuous improvement, and maintaining a strong growth mindset.
Overview
12
12
years of professional experience
Work History
Customer Success, Strategy -
Carrot
10.2024 - Current
- Collaborate with the product development team to incorporate customer feedback into new releases.
- Map out the customer journey to identify touchpoints and potential pain points.
- Maintain an up-to-date understanding of industry shifts in SEO, PPC, and website ranking for the CX team.
- Conduct strategy calls with members
Product Manager, Marketplace -
Carrot
01.2024 - 10.2024
- Increased marketplace revenue by 10% by engaging new partners and services.
- Managed and reported monthly revenue streams.
- Conduct customer interviews to gather feedback, assess vendor performance, and identify areas for improvement.
- Created one-page initiatives with data-backed insights, proposing optimizations within marketplace UI/UX.
Program Manager -
Carrot
07.2023 - 01.2024
- Led development and implementation of our CEO's mastermind program.
- Designed project roadmaps, outlined risks, established objectives and tracked milestones.
- Assessed clients' pain points, goals, and business to develop customized success strategies.
- Collaborated with CEO in organizing lesson plans and deliverables.
Customer Success Manager -
Carrot
12.2021 - 07.2023
- Onboard new customers, providing guidance on product usage and adoption
- Deliver monthly client reviews highlighting industry trends, ROI insights, and executed site work.
- Proactively resolved concerns by monitoring customer health scores, leading to lower churn rates.
- Managed 40 REI clients with six to seven figure businesses.
Pro Sales Representative
Sherwin-Williams
01.2021 - 07.2021
- Generated leads through cold calling, networking, and referrals.
- Expand accounts purchasing portfolios.
- Demonstrated product features and benefits to potential customers.
- Created sales forecasts by analyzing buyer behavior and aligning with business objectives.
- Fostered strong working relationships with key decision makers at Lowe's.
Territory Sales Representative
Sherwin-Williams
10.2019 - 01.2021
- Managed inventory levels effectively across the assigned region.
- Reset store displays for special events and seasonal merchandise changes.
- Educated customers on product features, benefits, and potential applications to facilitate informed purchasing decisions.
- Coached and trained peers on selling strategies and product features.
- Conducted regular client visits to ensure customer satisfaction and identify additional sales opportunities.
Sales Advisor
Tesla
09.2018 - 08.2019
- Educate customers about Tesla's products and services.
- Generate and manage a sales pipeline.
- Ranked among the top 5 performers in NW for Q2 2019.
- Managed logistics and engagement during showroom-hosted events.
Supervisor/ Membership Sales
Cascade Athletic Club
07.2015 - 08.2018
CNA/Dietary Aide
Bishop Place Senior Living
05.2014 - 02.2015
Education
Washington State University
Pullman, WASkills
- Problem solving
- Client relationship management
- Vendor management
- Project management
- Adaptability
- Data analysis
- Active Listening
- Sales
- Communication
- Team collaboration
Affiliations
- Gardening
- Art
- Reading
- Sports
- Baking
Timeline
Customer Success, Strategy -
Carrot
10.2024 - Current
Product Manager, Marketplace -
Carrot
01.2024 - 10.2024
Program Manager -
Carrot
07.2023 - 01.2024
Customer Success Manager -
Carrot
12.2021 - 07.2023
Pro Sales Representative
Sherwin-Williams
01.2021 - 07.2021
Territory Sales Representative
Sherwin-Williams
10.2019 - 01.2021
Sales Advisor
Tesla
09.2018 - 08.2019
Supervisor/ Membership Sales
Cascade Athletic Club
07.2015 - 08.2018
CNA/Dietary Aide
Bishop Place Senior Living
05.2014 - 02.2015
Washington State University