Jesse Havens
San Diego,CA
Summary
Dynamic and results-oriented professional with experience in case management and patient care coordination, notably at San Diego Freedom. Demonstrated expertise in problem-solving and organization, enhancing client outcomes through effective case documentation and planning. Proven ability to foster significant improvements in care coordination, leveraging strong conflict resolution skills for optimal client support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Manager
San Diego Freedom
11.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Patient Care Technician
Jackson House Rehabilitation
01.2022 - 11.2023
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Maintained compliance with state licensing requirements and professional ethical guidelines as an Addiction Recovery Technician.
- Served as a liaison between clients on caseload and their primary care providers, streamlining communication to ensure comprehensive care.
- Facilitated group therapy sessions, fostering open dialogue and peer support among patients in the recovery process.
Line Cook
Red Lobster
06.2021 - 01.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Education
Associate of Science - AODS
San Diego City College
San Diego, CA05.2027
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Conflict Resolution
- Care Coordination
Certification
RADT, CCAPP
RADT CCAPP
I'm registered through CCAPP.
Timeline
Case Manager
San Diego Freedom
11.2023 - Current
Patient Care Technician
Jackson House Rehabilitation
01.2022 - 11.2023
Line Cook
Red Lobster
06.2021 - 01.2022
RADT, CCAPP
Associate of Science - AODS
San Diego City College
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