Jesse Hayden
Wichita,KS
Summary
Dynamic and results-driven professional with extensive experience at PepsiCo as a Production Forklift Operator. Proven expertise in warehouse safety and efficient forklift operation, consistently enhancing operational efficiency. A reliable team player with strong problem-solving skills, dedicated to maintaining high safety standards and achieving production goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Production Forklift Operator
PepsiCo
02.2023 - Current
- Operated forklifts to transport materials efficiently within production areas.
- Conducted pre-operational checks on equipment to ensure safe and effective functionality.
- Loaded and unloaded products from trucks while adhering to safety protocols.
- Collaborated with team members to maintain optimal inventory levels and workflow efficiency.
- Assisted in training new operators on safety standards and equipment handling procedures.
- Consistently met production deadlines with diligent forklift operation, enabling smooth workflow throughout the facility.
- Increased overall operational efficiency through consistent adherence to established procedures while operating forklifts.
Driver's Assistant
Earp Distribution
08.2020 - 01.2023
- Assisted drivers in load preparation and delivery logistics.
- Conducted vehicle inspections to ensure compliance with safety standards.
- Coordinated with dispatch to manage route adjustments and scheduling conflicts.
- Maintained a clean and organized vehicle, contributing to a positive company image and increased safety standards.
- Supported driver with loading dock procedures, facilitating seamless transitions between stops on delivery routes.
- Exceeded company expectations in terms of punctuality and attendance, consistently arriving on time and prepared for work each day.
- Assisted in training new Driver''s Assistants, sharing knowledge of best practices to improve overall team performance.
- Loaded and unloaded cargo carefully, minimizing potential damage to goods during transportation.
Call Center Team Lead
Faneuil
03.2017 - 06.2020
- Led team to exceed performance goals through effective coaching and real-time feedback.
- Developed training materials to enhance onboarding process for new staff members.
- Analyzed call metrics to identify trends and improve service quality across teams.
- Implemented new scheduling system, optimizing workforce management and reducing wait times.
- Facilitated regular team meetings to promote communication and share best practices among agents.
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
Education
High School Diploma -
East High School
Wichita, KSSkills
- Warehouse safety
- Loading and unloading
- Teamwork and collaboration
- Problem-solving
- Punctual and reliable
- Safety awareness
- OSHA workplace safety
- Forklift operator certification
- Forklift operation
- Quality control
- Record keeping
- Efficient data entry
Certification
- Certified production driver, PepsiCo - hire to present
Timeline
Production Forklift Operator
PepsiCo
02.2023 - Current
Driver's Assistant
Earp Distribution
08.2020 - 01.2023
Call Center Team Lead
Faneuil
03.2017 - 06.2020
High School Diploma -
East High School