Summary
Overview
Work History
Education
Skills
Timeline
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Jesse Hayes

Newport News

Summary

Customer-focused Front Desk Agent known for high productivity levels and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in environments requiring ability to handle multiple tasks simultaneously and adapt to changing priorities. Bring strong interpersonal skills to connect with guests, ensuring positive experiences and fostering repeat business.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Great Wolf Lodge
Williamsburg
03.2025 - Current
  • Issued room keys and escort instructions to bellhops.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Input and confirmed reservations for guests.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Ensured that all safety regulations were followed according to company standards.

Assistant Supervisor Merchandise

United Parks and Resorts
Williamsburg
05.2023 - 03.2025
  • Lead the merchandise team, ensuring policy compliance and superior guest service.
  • Independently manage safety and operations across merchandise locations.
  • Train and guide ambassadors, enhancing performance and customer satisfaction.
  • Address and resolve customer and team issues promptly and effectively.
  • Monitor inventory and safety, maintaining operational integrity.
  • Fostered team development by implementing comprehensive training programs and mentoring initiatives, resulting in enhanced guest satisfaction.
  • Maintained rigorous safety standards and operational protocols while coordinating multiple retail locations, and supervising staff performance.
  • Streamlined merchandise operations across multiple locations, implementing efficient inventory management systems, while maintaining exceptional service standards.
  • Built and mentored high-performing retail teams through comprehensive training programs, driving continuous improvement in customer satisfaction.
  • Analyzed and optimized store operations, balancing safety protocols with operational efficiency, to enhance overall retail performance.
  • Developed strategic solutions for inventory challenges while maintaining superior guest experience standards across retail locations.
  • Cultivated positive team dynamics through effective conflict resolution and proactive problem-solving, ensuring seamless retail operations.

Voluntary Instructional Assistant

Woodside High School
Newport News
09.2023 - 06.2024
  • Monitored student progress and provided feedback to teachers.
  • Graded exams, assignments and essays and recorded grades.
  • Notified instructors of errors or problems with assignments.
  • Cleaned and organized classrooms, materials, and supplies.
  • Provided classroom support throughout planned instruction and individual lessons.
  • Graded assignments and tests and documented results into filing systems.
  • Distributed textbooks, workbooks, papers, and pencils to students.

Sales Ambassador

United Parks & Resorts
Williamsburg
03.2022 - 05.2023
  • Led engaging sales presentations and built strong customer relationships at United Parks & Resorts, driving visitor satisfaction and repeat business through personalized service.
  • Implemented targeted sales strategies to enhance guest experience and revenue growth, consistently exceeding monthly visitor engagement targets.
  • Provided comprehensive product knowledge and assistance to diverse visitor groups, ensuring memorable experiences, and positive brand representation.
  • Optimized visitor conversion rates through strategic sales techniques and proactive customer engagement, establishing lasting relationships with key client groups.
  • Developed creative solutions for guest inquiries and service challenges, introducing streamlined processes that enhanced overall visitor satisfaction.
  • Pioneered dynamic guest interaction methods and streamlined service protocols, transforming visitor experiences and operational efficiency.

Education

HIGH SCHOOL DIPLOMA -

Woodside High School
Newport News, Virginia
06.2024

Skills

  • Team leadership and development
  • Customer service and engagement
  • Inventory and safety management
  • Conflict resolution strategies
  • Operational efficiency
  • Sales strategy and management
  • Performance analysis
  • Strategic planning
  • Relationship building and customer advocacy
  • Creative problem solving
  • Team motivation and retention
  • Visual merchandising techniques
  • Time management skills
  • Analytical thinking

Timeline

Front Desk Agent

Great Wolf Lodge
03.2025 - Current

Voluntary Instructional Assistant

Woodside High School
09.2023 - 06.2024

Assistant Supervisor Merchandise

United Parks and Resorts
05.2023 - 03.2025

Sales Ambassador

United Parks & Resorts
03.2022 - 05.2023

HIGH SCHOOL DIPLOMA -

Woodside High School

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