McMillan Jesse
Summary
Experienced retail management professional with over 20 years in sales and progressive leadership roles. Skilled in coaching and motivating staff to achieve growth through a positive and supportive approach. Proactively addresses operational challenges to streamline processes, enhance customer engagement, and utilize extensive marketing expertise to drive revenue growth.
Overview
23
23
years of professional experience
Work History
Store Manager
J.Jill
09.2023 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices, in a 2.3 Million dollar store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Consistently exceeds all key performance metrics including credit, sales targets, and customer satisfaction.
- Managed up to 15 store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Chico's
09.2022 - 08.2023
- Maximized sales by creating innovative visual merchandising displays and store layouts in a 1.5 Million dollar store.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recognized as Store Manager of the Month for outstanding leadership, sales performance, and operational excellence.
- Mentored and developed the assistant manager, successfully preparing her to be promoted to my role upon my departure.
Store Manager
Maurices
09.2021 - 09.2022
- Increased annual sales volume from $550k to $750k within one year, while exceeding all metrics including credit and customer satisfaction.
- Trained and guided team members to maintain high productivity and brand loyalty.
- Held weekly meeting to ensure entire leadership was aligned on our mission and goals.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Mentored and developed the assistant manager, successfully preparing her to be promoted to my role upon my departure.
Store Manager
Talbots
07.2017 - 05.2020
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Delivered excellent customer service by greeting and assisting each customer.
- Created attractive store displays to generate customer interest and boost sales.
- Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
- Increased profits 15% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Area Sales Lead
Maurices
09.2012 - 09.2016
- Responsibilities: overseeing multi units (6)
- Sales and profits, customer service, payroll, staffing, scheduling, implementing floor sets, opening / closing,
- Training/coaching, networking,
- Holding weekly touch bases with all store managers to ensure for a profitable upcoming week, traveling an average of 2 days each week to my area stores.
Store Manager
Strawberry(Jr. clothing)
08.2009 - 09.2012
- Enforced adherence to policies, standards and security protocols.
- Trained all new assistant managers and associates on store security, monetary procedures and customer service expectations.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Fostered healthy team environments to promote collaboration and boost productivity.
Store Manager
Charlotte Russe
01.2009 - 08.2009
- Responsibilities: sales, customer service, payroll, staffing, inventory control, implementing floor sets, opening / closing, training and managing 5-7 fulltime and seasonal employees.
- Earned 95% on every Annual review and above 98% on all audits conducted by District Manager., District Manager: Nancy Bickel Promoted from co-manager to manager within one month of being hired; able to retain the previous manager as my assistant-manager with excellent working relationship.
- Open less than one year, the store is trending to $ 1.8 million annually.
- Responsibilities: sales, customer service, payroll, staffing, inventory control, implementing floor sets, opening / closing, training and managing 12-25 fulltime and seasonal employees.
Store Manager
B. Moss
03.2006 - 12.2008
- Consistently met or exceeded sales goals for monthly and bi-monthly sale promotions by calling previous customers, distributing flyers and networking with other retail personnel within the mall.
- Moved the store from 70th position to 6th out of 74 locations in opening credit accounts.
- Moved the store from 25th position into the Top 5 stores - (actually at closing, we ranked 3rd out of 74 locations).
Store Manager
C. J. Banks
03.2005 - 03.2006
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Collaborated with all company departments to ensure cohesive branding and strategic product placement.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Store Manager, Assistant Manager
B. Moss
09.2001 - 11.2004
- Addressed customer inquiries and resolved complaints.
- Supported sales management initiatives to optimize business development.
- Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Education
Diploma - Office Systems Management
Dominion Business College
1997
Skills
- Store operations
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Customer service
- Outstanding communication skills
- Team leadership
- Team leadership and coaching
- Store merchandising
Timeline
Store Manager
J.Jill
09.2023 - Current
Store Manager
Chico's
09.2022 - 08.2023
Store Manager
Maurices
09.2021 - 09.2022
Store Manager
Talbots
07.2017 - 05.2020
Area Sales Lead
Maurices
09.2012 - 09.2016
Store Manager
Strawberry(Jr. clothing)
08.2009 - 09.2012
Store Manager
Charlotte Russe
01.2009 - 08.2009
Store Manager
B. Moss
03.2006 - 12.2008
Store Manager
C. J. Banks
03.2005 - 03.2006
Store Manager, Assistant Manager
B. Moss
09.2001 - 11.2004
Diploma - Office Systems Management
Dominion Business College
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