Jesse Henault
Corinth,TX
Summary
With over 15 years of IT leadership experience, skilled Information Technology Manager overseeing infrastructure, application support, and security services. Collaborates closely with executives to identify and implement technology needs for organizational success. Manages technology strategy, training, and documentation for seamless operations and customer satisfaction. Proven leader excelling in directing maintenance and support of complex systems, consistently delivering technical solutions to meet business objectives. Leverages diverse methodologies to develop creative business solutions and engineer innovative strategies for leading organizations. Strong capabilities in request for proposal development, conducting technology needs assessments, and providing comprehensive staff training.
Overview
19
19
years of professional experience
Work History
IT Manager
Vira Insight LLC
01.2020 - 03.2025
- Develop and maintain IT systems; leverage and lead external IT support as needed for specialized work.
- Manage IT Helpdesk, consisting of 4 technicians, exceeding all SLA's by company standards, utilizing consulting firms and vendors, to resolve wider scope issues.
- Negotiated contracts with vendors to secure cost-effective services and supplies for the department's needs.
- Oversee IT projects to ensure adherence to budget, schedule, and scope of project.
- Set and track project milestones when working on updates and implementations, managing and accounting for unforeseen delays, then realigning schedules and expectations as needed.
- Establish and implement communication plans, providing updates to affected staff and stakeholders.
- Responsible for identifying and executing alternative solutions within IT dept when cost reductions were required.
- Ensure users followed IT security protocols to prevent security breaches or vulnerabilities.
Network Administration Supervisor
Vira Insight LLC
12.2017 - 01.2020
- Responsible for the network infrastructure and helpdesk of 3 US offices and remote work locations including China.
- Conducted regular performance reviews for help desk staff, identifying areas for improvement and providing constructive feedback.
- Managed and ensured regular data backups, reducing the risk of data loss and system downtime.
- Administered on-site data center operations, including hardware maintenance, cooling and security compliance.
- Deployed virtualization technologies to consolidate resources effectively and reduce overhead expenses associated with physical hardware management.
Application Specialist
KidKraft
01.2015 - 12.2017
- Managed all Applications company wide including Avaya, Polycom, Airwatch, AT&T, MAS500, Salesforce and 3rd party vendors.
- Led all aspects of IT operations, from system administration to RF scan guns and high volume label printing.
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
Helpdesk Manager
KidKraft
01.2008 - 01.2015
- Oversee User Support Team, consisting of over 200 users, in 3 international countries reporting directly to director of IT.
- Implemented helpdesk process and ticket tracking system.
- Administered change control process.
- Executed software for BYOD worldwide.
- Manage helpdesk tools, software, and resources.
- Coordinate with internal team for infrastructure needs.
- Ensure timely and effective resolution of IT issues, including tickets and escalations.
Helpdesk Technician
KidKraft
02.2006 - 01.2008
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Computer, desktop and user relocations.
- Assist with enterprise applications, operating systems, and Office tools including Apple products and Microsoft Windows.
Education
Cyber Security
05-2025
Presently studying for CompTIA Security+ Certification
Skills
- Communication Skills
- Team development
- Microsoft Office 365
- Microsoft Hyper-V Server
- Microsoft Active Directory
- Server 2019 & 2022
- VEEM Backups
- Fortigate Firewall
- Meraki Wireless Access Point
- Fresh Desk Service
- Zoom
- Brivo Security Access
- 3X Logic Camera System
Timeline
IT Manager - Vira Insight LLC
01.2020 - 03.2025
Network Administration Supervisor - Vira Insight LLC
12.2017 - 01.2020
Application Specialist - KidKraft
01.2015 - 12.2017
Helpdesk Manager - KidKraft
01.2008 - 01.2015
Helpdesk Technician - KidKraft
02.2006 - 01.2008
Collin County Community College District - , Cyber Security
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