Summary
Overview
Work History
Skills
Timeline
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Jesse Herrera

Denver,CO

Summary

Results-driven professional with a proven record of success in the entertainment industry of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.

Overview

9
9
years of professional experience

Work History

Assistant General Manager

Podium Karting and Events
11.2019 - Current
  • Operational Leadership : Directed daily operations for a multi-divisional organization with 60+ employees, ensuring operational efficiency, exceptional customer service, and high-quality standards.
  • Operational Oversight : Direct daily building operations, including maintenance, security, and facility management, to ensure a safe, efficient, and well-maintained workplace.
  • Revenue Growth : Increased annual revenue to over $5 million by implementing innovative operational strategies and driving sales across all business divisions.
  • Marketing and Branding : Partnered with the marketing team to lead a successful rebrand, enhancing the company’s image and driving new business opportunities.
  • HR Data Management : Maintained accurate employee records, ensuring compliance with internal policies and legal regulations.
  • Onboarding and Offboarding : Optimized onboarding processes by refining paperwork, IT setup, and orientation procedures, resulting in improved new hire productivity. Managed seamless offboarding processes to ensure a professional and organized transition for departing employees.
  • IT Support: Provided technical support to employees, resolving IT issues promptly and implementing new technologies to enhance operational efficiency.

Customer Experience Manager

Podium Karting and Events
01.2016 - 11.2019
  • Enhanced Customer Satisfaction : Consistently delivered outstanding customer experiences, meeting or exceeding company standards, and implemented strategies to improve satisfaction and loyalty.
  • Team Leadership and Development : Recruited, trained, and developed a team of 20 employees, cultivating a positive and high-performing work environment. Provided ongoing coaching and mentorship to support individual growth and team success.
  • Inventory Management : Managed and optimized departmental inventories to ensure availability and reduce stockouts, implementing streamlined inventory control systems to minimize costs.
  • Performance Management : Set individual sales goals, monitored progress, and provided regular feedback and coaching to drive performance. Analyzed team metrics to identify improvement opportunities and implement targeted action plans.

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Employee relations
  • Employee scheduling

Timeline

Assistant General Manager

Podium Karting and Events
11.2019 - Current

Customer Experience Manager

Podium Karting and Events
01.2016 - 11.2019

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Jesse Herrera