Jesse Hicks
Boyd,TX
Summary
With a proven track record at Haulin'paws Transport Services, I excel in operations management and customer service, significantly enhancing efficiency and client satisfaction. My expertise in DOT compliance and a strong work ethic have driven successful business planning and sales negotiations, achieving notable brand growth and fostering lasting relationships.
Overview
2014
2014
years of professional experience
Work History
Owner/ Operator
Haulin'paws Transport Services
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Concrete Mixer Driver
American Concrete
- Demonstrated professionalism through exceptional driving skills, maintaining a clean driving record throughout employment tenure.
- Expertly navigated tight spaces while maneuvering a loaded concrete mixer truck, ensuring damage-free deliveries every time.
- Prevented material loss by monitoring concrete consistency during transport, adjusting water levels as needed.
- Mapped and followed routes with GPS in alignment with strict timeframes.
- Inspected, serviced and cleaned mixer truck and equipment, focusing on safety.
- Increased equipment lifespan by performing routine cleaning and preventative maintenance on the concrete mixer truck.
- Collaborated with dispatchers, ensuring punctual deliveries and optimal route planning for increased productivity.
- Promoted a safe work environment by adhering to OSHA regulations and company safety policies during all tasks.
- Troubleshooting and repairs
- Maintained safety standards by conducting regular inspections and maintenance on the concrete mixer truck.
- Transported ready mixed concrete from plant to construction job sites in alignment with specifications.
- Valid State driver's license
- Maximized workplace efficiency by cross-training in various roles as needed, including operating other heavy machinery on construction sites.
- Truck maintenance
- Trained new drivers on basic tasks and company safety regulations.
- Equipment safety
- Power tool safety
- Provided excellent customer service, addressing concerns or questions regarding the concrete mixture or delivery process.
- Contributed to team success through effective communication and collaboration with coworkers, supervisors, and clients.
Truck Driver / Winch Truck
Roc Oilfield Services
03.2007 - 01.2014
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Completed routine maintenance on truck to keep in working order.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Education
12th -
Bridgeport High School
Bridgeport Tx05.1998
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Operations oversight
- Negotiation
- DOT compliance
- Preventative maintenance
- Strong work ethic
- Decision-making
- Customer service
Timeline
Truck Driver / Winch Truck
Roc Oilfield Services
03.2007 - 01.2014
Owner/ Operator
Haulin'paws Transport Services
Concrete Mixer Driver
American Concrete
12th -
Bridgeport High School
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