Jesse Higgins
Surprise,AZ
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
OHSO Eatery + Distillery
Surprise, AZ
09.2024 - Current
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Managed table assignments efficiently, maximizing seating capacity during peak hours.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Trained new servers on menu offerings and service standards to maintain consistency.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Lead Server/Bartender
Ground Control LLC
Litchfield Park, AZ
10.2022 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Trained and mentored new servers, enhancing team performance and service standards.
- Coordinated with kitchen staff to streamline order fulfillment and improve turnaround times.
- Resolved customer complaints promptly, maintaining high levels of guest satisfaction and loyalty.
Clerk
QuikTrip
Surprise, AZ
08.2021 - 12.2022
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and tidy checkout area to optimize service delivery.
- Skilled at calculating and giving change accurately without a calculator, using bills and coins, and double-checking for precision.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Cashier
Lucky House LLC
Surprise, AZ
01.2021 - 05.2021
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Shadow Ridge High School
Surprise, AZ05.2022
Skills
- Teamwork and Collaboration
- POS Systems
- Flexible Schedule
- Accurate money handling
- Upselling techniques
- Guest Relations
- Safe Food Handling
- Bar terminology
Certification
- Food Handlers Card
Timeline
Server
OHSO Eatery + Distillery
09.2024 - Current
Lead Server/Bartender
Ground Control LLC
10.2022 - Current
Clerk
QuikTrip
08.2021 - 12.2022
Cashier
Lucky House LLC
01.2021 - 05.2021
High School Diploma -
Shadow Ridge High School