Jesse Horgan
Chico,CA
Summary
Experienced Director of Operations with excellent employee development, customer service and analytics skills coupled with more than 20 years of experience. Excellent team builder and leader of initiatives. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator well-versed in employee, vendor and partner relations.
Overview
20
20
years of professional experience
Work History
Director of Operations South Bay
Ace Parking Management
07.2021 - Current
- Team leader for 50 employees across 17 parking operations from SFO to Santa Cruz including commercial, hotel, restaurant, residential, municipal, Healthcare and event parking teams.
- Developed and implemented training plans for 10-person leadership team to improve skills and client/vendor relations.
- Responsible for attainment of new business goals resulting in 10 new location openings in 2021 and revenue growth of $500,000.
- Continuing evaluation of operations to improve efficiency, guest satisfaction, team knowledge and implementation of new technologies.
- Directed development and implementation of new digital SOP program for all locations with interactive elements for supervisors and frontline staff.
Sales and Marketing Manager
Ace Parking Management
10.2018 - 06.2021
- Responsible for all aspects of growing company market share in Northern California including outreach, promotion, operational planning, developing and presenting proposals, contract negotiations and client relations.
- Active participation in industry associations including BOMA.
- Instrumental in successful completion of 15 new contracts in 19 month period outpacing company sales targets by 150%.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Produced P&L statements to enable research into loss-reduction strategies.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
Area Manager/ Hotels
Ace Parking Management Inc.
07.2015 - 09.2018
- Ace Parking Management - Northern California, Responsible for parking operations at 9 Northern California hotels with team of 75 employees including 10 location managers.
- Emphasis on maintaining excellent client relationships and improving operations through recruiting, training, and accountability.
- Supervised 10 location managers overseeing $4 million annual revenues, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Drove revenues and team morale by developing and deploying performance contests.
- Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key customer experience metrics .
Operations Manager
Ace Parking Management
05.2013 - 07.2015
- Led team of 20 employees to manage parking operations in Millbrae, San Francisco, and Oakland including hotel valet, commercial and special event parking services.
- Day-to-day duties included billing, payment processing, inventory management, payroll, and ongoing employee training to ensure excellent customer experiences.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Oversaw day-to-day operations, including supervising 10-person team across 2 sites.
Valet Manager Hospital Division
Towne Park
05.2004 - 06.2010
- Trained, mentored and developed at team of 25 valet attendants across a hospital campus including 24/7 ER operation and busy medical office tower.
- Led the valet team to provide excellent patient and visitor experiences at 3 hospital entrances, assisted hospital staff to designated staff parking areas, and provided wheelchair service to patients on request.
Education
Paralegal Studies
Truckee Meadows Community College
Reno, NVAccounting And Business Management
Portland Community College
Portland, ORSkills
- Budgeting and forecasting
- Supply Chain Management
- Work flow planning
- Team Leadership
- Relationship Development
- Customer relations specialist
- Business operations
- Budgeting
- Market Research
- Business Development
- Vendor Negotiations
- Project Management Processes
- Increased Revenue
- Contract Administration
- Bidding
- Public Safety
Affiliations
- BOMA San Francisco
- BOMA Oakland/East Bay
- Food Bank of Northern Nevada
- New Parkway Community Theater
Timeline
Director of Operations South Bay
Ace Parking Management
07.2021 - Current
Sales and Marketing Manager
Ace Parking Management
10.2018 - 06.2021
Area Manager/ Hotels
Ace Parking Management Inc.
07.2015 - 09.2018
Operations Manager
Ace Parking Management
05.2013 - 07.2015
Valet Manager Hospital Division
Towne Park
05.2004 - 06.2010
Paralegal Studies
Truckee Meadows Community College
Accounting And Business Management
Portland Community College
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