Jesse Howard
Barboursville,WV
Summary
Seasoned professional with proven expertise in accounting processes, team building and supervisor to develop and maintain consistent, accurate customer records. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
COLLECTIONS MANAGER
RENT-2-OWN
Ironton, OH
03.2017 - Current
- Developed and improved procedures for collection of past due amounts.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Managed accounts receivable, collections and credit activities for a large customer base.
- Provided guidance to junior staff members on how to handle difficult customer situations.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Assisted customers with inquiries via telephone, email, or online chat.
- Monitored customer service standards to ensure high levels of customer satisfaction.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
MANAGER IN TRAINNING
EASY HOME
KINGSPORT, TN
01.2015 - 01.2017
- Helped the store increase their revenue
- Coordinated with other departments to ensure smooth operations.
- Monitored daily operations, identified issues, and developed solutions accordingly.
- Analyzed customer feedback to identify areas of improvement in customer service processes.
- Ensured compliance with company policies and procedures within the department.
MANAGER
EZ RENTALS
KINGSPORT, TN
12.2014 - 01.2015
- Account manager; payments, deliveries, repairs
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
DELIVERY DRIVER
AARONS
KINGSPORT, TN
12.2012 - 01.2014
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled merchandise in accordance with product handling standards.
LABORER
CATERPILLER
HUSTON, PA
11.2011 - 01.2012
- Assistant to senior laborers
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
ASSOICIATE
WALMART
ASHLAND, KY
05.2010 - 01.2011
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted customers with selecting items and answering questions about products.
- Built relationships with customers by providing friendly customer service.
Education
High School Diploma -
Lewis County High School
Vanceburg, KY06-2009
Skills
- Billing Understanding
- Customer Relations
- Staff Training
- Customer Service Management
- Data Consolidation
- Microsoft Word
- Microsoft Excel
- Computer Networking
- Google Sheets/ sharing
- Conflict resolution
- Adaptability
References
Available at Request
Timeline
COLLECTIONS MANAGER
RENT-2-OWN
03.2017 - Current
MANAGER IN TRAINNING
EASY HOME
01.2015 - 01.2017
MANAGER
EZ RENTALS
12.2014 - 01.2015
DELIVERY DRIVER
AARONS
12.2012 - 01.2014
LABORER
CATERPILLER
11.2011 - 01.2012
ASSOICIATE
WALMART
05.2010 - 01.2011
High School Diploma -
Lewis County High School
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