Summary
Overview
Work History
Skills
Timeline
Generic

Jesse Isles

Hillsboro,OR

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.


Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

9
9
years of professional experience

Work History

Server

B's Kitchen
06.2022 - 02.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Day-Time Restaurant Manager

Iron Horse Golf Club
05.2021 - 09.2021
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Motivated staff to perform at peak efficiency and quality.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Server

Piazza
05.2017 - 04.2020
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Buyer/Manager

Healthy Hut Market and Cafe
04.2017 - 04.2020
  • Devised and implemented strategies to optimize purchasing processes and reduce costs.
  • Assessed areas of service concern and developed improvement plans.
  • Created purchasing policies and procedures that complied with company standards and regulatory requirements.
  • Led procurement team by training staff and overseeing purchasing decisions.
  • Represented company at national and regional trade shows.

Budtender/Asst. Manager

New Vansterdam Medical
08.2015 - 11.2016
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Communicated clearly with employees, and suppliers to keep everyone on same page and working toward established business goals.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Skills

  • Sales
  • Customer Service
  • Quality Improvement
  • Conflict Resolution
  • Organized
  • Team Player
  • Multi-Tasker
  • Quick Learner
  • Sales expertise
  • Tableside Service
  • High-volume dining
  • High Energy and Stamina

Timeline

Server

B's Kitchen
06.2022 - 02.2024

Day-Time Restaurant Manager

Iron Horse Golf Club
05.2021 - 09.2021

Server

Piazza
05.2017 - 04.2020

Buyer/Manager

Healthy Hut Market and Cafe
04.2017 - 04.2020

Budtender/Asst. Manager

New Vansterdam Medical
08.2015 - 11.2016

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Jesse Isles