Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesse Ison

Waukesha,WI

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

13
13
years of professional experience

Work History

General Manager

Marcos Pizza
01.2021 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Store Manager

Toppers Pizza
08.2010 - 08.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Craig High School
Janesville, WI
06.2010

Skills

  • Quality Management
  • Loss Prevention
  • Advertising and Marketing
  • Operations Oversight
  • P&L Management
  • Schedule Management
  • Customer Retention
  • Sales Expertise
  • Labor Cost Controls
  • Inventory Control
  • Employee Scheduling
  • Employee Development
  • Relationship Building
  • Change Implementation
  • Marketing
  • Time Management

Timeline

General Manager

Marcos Pizza
01.2021 - Current

Assistant Store Manager

Toppers Pizza
08.2010 - 08.2020

High School Diploma -

Craig High School

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Jesse Ison