Summary
Overview
Work History
Education
Skills
Timeline
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Jesse Jackson

Store Manager/Associate/Custodian
Niles,MI

Summary

Personable Assistant and Co Manager, Crew-member, and Custodian self-motivated team player with strong attention to detail. Maintains high level of professionalism while providing consistent and quality service.

Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards and major repair needs to department supervisors.

Honest and responsible offering broad skills including custom window and carpet cleanings. Committed to top-quality service, timeliness and thoroughness in environmental cleaning. Reputation for punctuality.

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial buildings, including bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and efficient approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Highly experienced, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Sales Associate

Wild Bills Tobacco
Niles , MI
2022.04 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Promoted sales and increased sales up to 25%.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Maintained peace in otherwise chaotic events (busy shifts, aggravated customers, shoplifters).

Restaurant Co-Manager

Little Ceasers Pizza
Niles , Michigan
2020.10 - 2022.03
  • Trained new hires in customer service, food preparation and restaurant procedures.
  • Provided prompt, courteous services to customers in dining environment. Managed record-breaking shifts, reaching 5,000 in sales some nights.
  • Followed food safety protocols and best practices as instructed by ServSafe training.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Became familiar with products to answer questions and make suggestions.
  • Collaborated with team members to complete orders.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Supported great dining and meal experiences for guests.
  • Maintained fast speed of service, especially during rush times.
  • Worked well with teammates and accepted coaching from management team.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales

Assistant Store Manager

Little Ceasers Pizza
Niles , Michigan
2020.11 - 2021.12
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed and interpreted store trends to facilitate planning.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Hired as manager after only 3 weeks of working at start of second job. Did not have proper training to continue. Position wasn't lost due to poor work performance or relationship issues with boss/employees. Excellent work performance, just needed more time as Crew-member.

Student Custodian

Eau Claire Middle/Highschool
Eau Claire , Michigan
2019.04 - 2019.06
  • Kept janitorial closets clean and organized.
  • Completed routine floor maintenance, including stripping, sealing and finishing.
  • Maintained floor cleaning and waxing equipment.
  • Inspected facility and grounds and picked up any trash.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Couldn't continue to work due to Coronavirus and students not being able to attend in school.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness

Education

Highschool -

Niles Entrepreneur Academy/ Niles New Tech Highsch
Niles Michigan
2016.09 - 2018.06

Highschool -

Eau Claire Highschool
Eau Claire Michigan
2018.09 - 2020.06

Skills

Data management

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Timeline

Sales Associate

Wild Bills Tobacco
2022.04 - Current

Assistant Store Manager

Little Ceasers Pizza
2020.11 - 2021.12

Restaurant Co-Manager

Little Ceasers Pizza
2020.10 - 2022.03

Student Custodian

Eau Claire Middle/Highschool
2019.04 - 2019.06

Highschool -

Eau Claire Highschool
2018.09 - 2020.06

Highschool -

Niles Entrepreneur Academy/ Niles New Tech Highsch
2016.09 - 2018.06
Jesse JacksonStore Manager/Associate/Custodian