Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jesse Jackson

Summary

Hardworking, proactive, goal-oriented professional with exceptional time management and problem-solving skills. Recognized for reliability and adaptability, demonstrating a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth and goals. Equipped with excellent interpersonal communication skills, ready to tackle new challenges and advance organizational objectives with dedication, enthusiasm, and a positive attitude.

Overview

15
15
years of professional experience

Work History

Route Driver

Heritage Landscape Supply Group
01.2023 - Current
  • Managed inventory levels and maintained accurate records of product quantities for efficient route planning
  • Developed strong relationships with customers, providing exceptional service and addressing any concerns or issues promptly
  • Resolved customer complaints or inquiries regarding deliveries, demonstrating excellent problem-solving skills
  • Managed cash transactions accurately when collecting payments from customers upon product delivery
  • Collaborated with sales representatives to identify opportunities for upselling or cross-selling additional products during deliveries
  • Participated in team meetings or training sessions to stay updated on new products, promotions, or operational changes
  • Managed customer complaints in a timely manner, ensuring satisfactory resolution and maintaining positive relationships

Owner

Lawn Master Indiana LLC.
01.2019 - Current
  • Led the overall strategic direction and vision of the company, driving growth and profitability
  • Oversaw all aspects of operations, including finance, sales, marketing, and human resources
  • Developed and executed business plans to achieve short-term and long-term goals
  • Built a high-performing executive team by recruiting top talent in key leadership positions
  • Implemented cost-saving measures that resulted in XX% reduction in operational expenses
  • Drove revenue growth by XX% through successful implementation of new market strategies
  • Negotiated contracts with vendors to secure favorable terms and pricing for the company
  • Implemented a culture of innovation within the organization to drive continuous improvement initiatives
  • Ensured compliance with legal regulations and industry standards at all times
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Driver, Warehouse Orders

Automatic Poolcover
10.2015 - 03.2019
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
  • Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
  • Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
  • Maintained detailed logs of miles driven, hours worked, fuel expenses, vehicle maintenance activities.
  • Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Restaurant Manager

Pullien City Cafeteria
10.2013 - 10.2015
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.

Route Sales Representative

Schwan's Home Service
03.2010 - 10.2013
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Collaborated with customers to identify needs and provided catered solutions
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Maximized sales through effective territory management and strategic route planning.
  • Expanded client base by consistently seeking out new opportunities for sales growth.
  • Provided excellent customer service, leading to high levels of customer retention and loyalty.
  • Trained new Route Sales Representatives, sharing best practices for success in the role.

Education

Associate of Applied Science - Informatics/Information Technology

Ivy Tech Community College
Noblesville, IN
06-2026

High school diploma -

Hamilton Southeastern High School
01.2024

Skills

  • Information Technology

  • Technical support

  • Contract Negotiation

  • Software development

  • Microsoft Word

  • Microsoft Excel

  • Microsoft Powerpoint

  • Computer skills

  • Computer literacy

  • Interpersonal skills

  • Strong work ethic

  • Excellent customer service

  • Professional appearance

  • Effective communication

  • Conflict resolution

  • Record keeping

  • Strategic planning

  • Schedule management

  • Business transactions

  • Requirements analysis

  • Business management

  • Account development

  • Teamwork and collaboration

  • Time management

  • Attention to detail

  • Leadership skills

  • Problem-solving abilities

  • Multitasking

  • Reliability

  • Organizational skills

  • Decision-making

  • Relationship building

  • Self motivation

  • Customer relationship management

  • Analytical thinking

  • Excellent communication

  • Client relations

  • Friendly, positive attitude

  • Flexible and adaptable

  • Dependable and responsible

  • Critical thinking

  • Calm under pressure

Accomplishments

  • Supervised team of [10] staff members.
  • Achieved Feeding the needs of others through effectively helping with Community Food Pantry.
  • Documented and resolved all client concerns which led to positive out comes and client satisfaction.

Timeline

Route Driver

Heritage Landscape Supply Group
01.2023 - Current

Owner

Lawn Master Indiana LLC.
01.2019 - Current

Driver, Warehouse Orders

Automatic Poolcover
10.2015 - 03.2019

Restaurant Manager

Pullien City Cafeteria
10.2013 - 10.2015

Route Sales Representative

Schwan's Home Service
03.2010 - 10.2013

Associate of Applied Science - Informatics/Information Technology

Ivy Tech Community College

High school diploma -

Hamilton Southeastern High School

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Jesse Jackson