Jesse Jaeger
Sacramento,CA
Summary
Detail-oriented professional with over 25 years of customer service experience and 16 years in leadership roles, including 21 years in a high-trust retail environment as a Jewelry Consultant and Key Holder. Brings strong skills in investigation, documentation, conflict resolution, and policy adherence, with a proven ability to assess situations accurately, communicate clearly with claimants, and make fair, timely decisions. Known for professionalism, discretion, and delivering consistent, customer-focused outcomes.
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Overview
26
26
years of professional experience
Work History
Jewelry Consultant, manager
Signet Jewelers Inc.
Folsom, California
08.2004 - Current
- Advised customers on jewelry selection and care techniques.
- Managed inventory levels and organized display cases effectively.
- Facilitated special orders and custom design requests for clients.
- Provided training to new consultants on product knowledge and sales techniques.
- Processed transactions accurately using point-of-sale systems.
- Developed relationships with clients to enhance customer loyalty.
- Conducted regular assessments of merchandise quality and presentation standards.
- Assisted in executing promotional events and marketing initiatives in-store.
- Developed relationships with clients to increase sales opportunities.
- Educated customers about proper care instructions for different types of jewelry pieces.
- Developed creative solutions for displaying merchandise in a visually appealing way.
- Maintained accurate records of customer purchases and preferences.
- Participated in staff meetings to discuss strategies for improving customer service levels.
- Conducted quality control checks on incoming items to ensure they met standards.
- Created marketing materials to promote products or services offered by the store.
- Resolved customer complaints promptly and efficiently.
- Performed daily inventory management duties such as restocking shelves, organizing displays, and counting merchandise.
- Provided customers with detailed product knowledge and advice regarding jewelry selection.
- Assisted customers in creating custom designs for special occasions.
- Inspected and documented work entering shop to note chipped stones and cracks.
- Helped sales team accurately price different services and understand job requirements.
- Computed labor and materials expenses to correctly estimate work costs for customers.
- Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions.
- Led team to enhance customer service and product knowledge.
- Developed training programs to improve employee performance and engagement.
- Oversaw visual merchandising to align with brand standards and seasonal promotions.
- Implemented operational procedures to streamline store workflows and efficiency.
- Fostered a positive team environment through effective communication and support.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Conducted performance reviews for team members.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
Martial Arts Instructor
International Tae Kwon DO Council
Roseville, CA
06.2000 - 05.2006
- Instructed students in martial arts techniques and forms.
- Developed lesson plans for various skill levels and age groups.
- Promoted discipline, respect, and confidence among students.
- Developed and implemented lesson plans for martial arts classes.
- Adapted lessons and teaching styles to meet unique needs and abilities of students being taught and led high-energy, benefit-driven instruction for children and adults.
- Built and maintained positive personal relationships with students and families, served as role model and character educator and prioritized safety by supervising classes closely.
- Provided one-on-one coaching for advanced level students who needed extra attention or assistance with specific skills.
- Led group sparring sessions to teach defensive strategies and skills.
- Applied training and motivational techniques to prepare students for competitions.
- Evaluated student's proficiency levels in various martial arts techniques such as grappling, striking, blocking.
Assistant Manager
Wilson's Leather
Sacramento, California
10.2003 - 08.2005
- Trained new employees on customer service standards and product knowledge.
- Exceeded sales quotas by leveraging product knowledge and delivering effective demonstrations.
- Resolved customer issues promptly to maintain high satisfaction levels.
- Organized promotional displays and events to enhance marketing initiatives.
- Collaborated with management to successfully implement sales strategies and objectives.
Assistant Department Manager
Nordstrom
Roseville, California
03.2002 - 10.2003
- Trained and mentored new staff on customer service standards.
- Resolved customer inquiries and issues with professionalism and care.
- Provided guidance and mentoring to department staff members.
- Coordinated daily operations within the department.
- Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
Education
High School Diploma -
Woodcreek High School
Roseville, CA06-1998
Some College (No Degree) - General Studies
Sierra College
Rocklin, CADiamond Council OF America
Skills
- Customer service management
- Problem-solving
- Customer retention
- Visual merchandising
- Staff training
- Team leadership
- Effective communication
- Brand representation
- Exceptional customer service
- Product knowledge expertise
Accomplishments
Presidents Club Writer
Affiliations
PTO volunteer
References
References available upon request.
Timeline
Jewelry Consultant, manager
Signet Jewelers Inc.
08.2004 - Current
Assistant Manager
Wilson's Leather
10.2003 - 08.2005
Assistant Department Manager
Nordstrom
03.2002 - 10.2003
Martial Arts Instructor
International Tae Kwon DO Council
06.2000 - 05.2006
High School Diploma -
Woodcreek High School
Some College (No Degree) - General Studies
Sierra College
Diamond Council OF America