Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesse Jarvis

New York,NY

Summary

IT Support Technician with terrific troubleshooting and good interpersonal skills to assist customers with computer/networking issues. Possesses a thorough knowledge of computer hardware and
software applications. Has an International Advanced Diploma in Computer Studies and over 10 years of experience working as an IT / Network Support Technician.

Overview

10
10
years of professional experience

Work History

Mobile Repair Technician /Manager's Assistant

Mr Fixsmith
Brooklyn, NY
06.2023 - Current
  • Performed diagnostic tests on mobile devices to identify and troubleshoot issues.
  • Installed, configured and tested software applications on mobile devices.
  • Replaced broken parts such as LCD screens, motherboards and batteries in mobile devices.
  • Conducted quality control inspections of repaired mobile devices.
  • Updated device firmware and operating systems for optimal performance.
  • Created detailed repair reports for each job performed.
  • Provided technical support to customers regarding their mobile devices.
  • Maintained inventory of spare parts for repairs.
  • Kept adequate supplies on hand to complete customer repair and maintenance work.
  • Ordered parts, supplies or equipment from catalogs or suppliers.

Project Assistant

Made by Wifi
New York, NY
04.2023 - Current
  • Configured, monitored and maintained network hardware, software and communication links.
  • Tested and evaluated network systems to eliminate problems and make improvements.
  • Assisted with the design of local area networks as well as wide area networks.
  • Resolved routing, wireless and other network-related issues.
  • Terminated Cat6 cable connectors and modular plugs.
  • Set up and installed network cabling infrastructure.
  • Installed and managed connected hardware and application components to assure nonstop environment operations.

Freelancer

Tech Republic Enterprises
New York, NY
11.2013 - Current
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided technical support to users via telephone or remote access.
  • Monitored system performance and implemented preventive maintenance procedures.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Resolved hardware issues including replacing parts as necessary.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Deployed operating systems.
  • Set up user profiles on local machines according to established standards.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Participated in team meetings to discuss project status updates.
  • Provided training sessions for end users on how to use various software programs.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.

Education

Associate of Science - Business Computing

Anglia Ruskin University
London
08.2012

Skills

  • Quality Standards
  • Root Cause Analysis
  • Supply Ordering
  • Cost Documentation
  • Willing to Learn
  • Training and Development

Timeline

Mobile Repair Technician /Manager's Assistant

Mr Fixsmith
06.2023 - Current

Project Assistant

Made by Wifi
04.2023 - Current

Freelancer

Tech Republic Enterprises
11.2013 - Current

Associate of Science - Business Computing

Anglia Ruskin University
Jesse Jarvis