IT Support Technician with terrific troubleshooting and good interpersonal skills to assist customers with computer/networking issues. Possesses a thorough knowledge of computer hardware and
software applications. Has an International Advanced Diploma in Computer Studies and over 10 years of experience working as an IT / Network Support Technician.
Overview
10
10
years of professional experience
Work History
Mobile Repair Technician /Manager's Assistant
Mr Fixsmith
Brooklyn, NY
06.2023 - Current
Performed diagnostic tests on mobile devices to identify and troubleshoot issues.
Installed, configured and tested software applications on mobile devices.
Replaced broken parts such as LCD screens, motherboards and batteries in mobile devices.
Conducted quality control inspections of repaired mobile devices.
Updated device firmware and operating systems for optimal performance.
Created detailed repair reports for each job performed.
Provided technical support to customers regarding their mobile devices.
Maintained inventory of spare parts for repairs.
Kept adequate supplies on hand to complete customer repair and maintenance work.
Ordered parts, supplies or equipment from catalogs or suppliers.
Project Assistant
Made by Wifi
New York, NY
04.2023 - Current
Configured, monitored and maintained network hardware, software and communication links.
Tested and evaluated network systems to eliminate problems and make improvements.
Assisted with the design of local area networks as well as wide area networks.
Resolved routing, wireless and other network-related issues.
Terminated Cat6 cable connectors and modular plugs.
Set up and installed network cabling infrastructure.
Installed and managed connected hardware and application components to assure nonstop environment operations.
Freelancer
Tech Republic Enterprises
New York, NY
11.2013 - Current
Installed and configured hardware, software, systems, networks, printers, and scanners.
Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Provided technical support to users via telephone or remote access.
Monitored system performance and implemented preventive maintenance procedures.
Assisted with the deployment of new applications and updates to existing applications.
Implemented security measures such as firewall configuration and virus protection software installation and updates.
Resolved hardware issues including replacing parts as necessary.
Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
Deployed operating systems.
Set up user profiles on local machines according to established standards.
Configured routers, switches and wireless access points for LANs and WANs.
Participated in team meetings to discuss project status updates.
Provided training sessions for end users on how to use various software programs.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Installed computers and other devices individually and across networks, testing connections to support proper functioning.
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)