Summary
Overview
Work History
Education
Skills
Timeline
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Jesse Johns

Anderson,IN

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

5
5
years of professional experience

Work History

Manager of Operations

Prime Car Wash
07.2021 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Flex

Payless
04.2020 - 06.2022
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Processed and packaged stock items for customer purchases.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Answered customer questions and provided detailed product information.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Interacted with guests in friendly and knowledgeable way.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Butcher

Maddie Moo's
02.2019 - 05.2019
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
  • Wrapped meat produce to maintain quality, freshness and condition.
  • Labeled meat items clearly and accurately with allergen information and expiration dates.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
  • Maintained cleanliness and safety standards to prevent contamination and comply with regulations.

Education

High School Diploma -

Pendleton Heights High School
Pendleton, IN
06.2020

Skills

  • Resource Allocation
  • Program Administration
  • Administrative Management
  • Contract Administration
  • Inventory Management
  • Employee Development
  • Quality Assurance
  • Performance Improvement
  • KPI Tracking
  • Customer Service Management
  • Performance Evaluation and Monitoring
  • Business Growth Initiatives
  • Decision-Making
  • Sales Promotion
  • Relationship Building
  • Content Workflow
  • Staff Management
  • Effective Leader
  • Employee Relations
  • Staff Training/Development
  • Staff Development

Timeline

Manager of Operations

Prime Car Wash
07.2021 - Current

Flex

Payless
04.2020 - 06.2022

Butcher

Maddie Moo's
02.2019 - 05.2019

High School Diploma -

Pendleton Heights High School

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Jesse Johns