Jesse Johnson
Dickerson,MD
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Dash-In
Urbana, MD
11.2024 - Current
- Assisted customers with inquiries and resolved complaints effectively.
- Processed transactions accurately using point-of-sale systems.
- Maintained product knowledge to provide accurate information to customers.
- Collaborated with team members to ensure efficient service delivery.
- Handled customer feedback and communicated issues to management promptly.
- Supported promotional activities by informing customers about current offers.
- Organized merchandise displays to enhance customer experience in-store.
- Trained new staff on customer service protocols and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
Customer Service Manager
Domino's Pizza
Urbana, MD
10.2018 - 04.2024
- Managed customer service team to ensure high-quality support delivery.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Trained new staff on company policies and customer service protocols.
- Coordinated with delivery teams to streamline order fulfillment processes.
- Developed training materials for continuous staff development and performance improvement.
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Facilitated communication between management and frontline employees to enhance teamwork.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Monitored phone calls to provide feedback and coaching.
Warehouse Supervisor
J&D Unloading
Frederick, MD
12.2017 - 09.2018
- Supervised daily warehouse operations and ensured compliance with safety protocols.
- Managed inventory control and organized stock for efficient retrieval.
- Trained and mentored new staff on warehouse procedures and equipment usage.
- Conducted regular audits to ensure accuracy of inventory records.
- Implemented process improvements to enhance workflow efficiency in the warehouse.
- Collaborated with team members to resolve operational challenges quickly.
- Supervised loading and unloading of materials from incoming trucks.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Provided leadership to motivate staff members to achieve performance goals.
- Conducted training sessions for new employees on proper use of equipment and safety protocols.
- Coordinated with other departments to ensure smooth flow of materials.
Education
High School Diploma -
Urbana High
Urbana, MD06-2007
Skills
- Customer service
- Point-of-sale operation
- Complaint resolution
- Product knowledge
- Staff training
- Customer relationship management
- Inventory management
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Merchandise upselling
- Customer education
- Staff education and training
- Quality control
- Retail store support
- Creative problem solving
- Sales expertise
Affiliations
My time outside of work is spent making art and studying the local flora and fauna. Painting, tie-dying, creating music and sitting by the creek are all perfect ways to spend a day when I am not at work.
Timeline
Customer Service Representative
Dash-In
11.2024 - Current
Customer Service Manager
Domino's Pizza
10.2018 - 04.2024
Warehouse Supervisor
J&D Unloading
12.2017 - 09.2018
High School Diploma -
Urbana High