Jesse Johnston
Chatsworth,CA
Summary
Dynamic and detail-oriented professional with experience at Texas Live, excelling in high-volume environments. RBS certified and known for perfect attendance, I enhance customer satisfaction through efficient service and effective communication. Proven ability to train new staff and streamline operations, ensuring a seamless experience for patrons and team members alike.
Overview
5
5
years of professional experience
Work History
Barback
Texas Live
12.2021 - 02.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Delivered food to customers at bar and tables.
- Learned how to make wide variety of mixed drinks.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
Suite Runner
Globe Life Field
05.2019 - 12.2021
- Acted as a liaison between the suite holder and venue management, addressing any issues or concerns as they arose.
- Streamlined ordering processes by working closely with fellow Suite Runners, expediting order fulfillment during peak periods.
- Effectively communicated with kitchen staff to coordinate timely delivery of orders and address special dietary needs.
- Maintained a clean and organized suite environment, ensuring customer satisfaction and comfort.
- Handled cash transactions accurately, balancing end-of-shift reports without discrepancies or errors consistently.
- Demonstrated strong attention-to-detail while setting up each suite prior to the event start time according to specific client requests.
- Managed inventory levels within the suite, restocking supplies as needed to maintain adequate stock throughout an event.
- Enhanced guest experience by promptly delivering food and beverages to suites during events.
- Collaborated with suite holders to plan menus for upcoming events, ensuring a variety of options that catered to all tastes and preferences.
- Contributed to successful event execution by adhering to strict timelines for food preparation and presentation.
- Assisted in training new Suite Runners, sharing best practices for efficiency and customer service.
- Assisted in the onboarding of new Suite Runners by sharing knowledge, tips, and best practices to ensure a seamless transition into the role.
Education
High School Diploma -
Chatsworth High School
Chatsworth, CA06.2005
Skills
RBS certified
Experienced in handle high volume situations
Perfect Attendance
Great listener
Achiever
Energetic
Able to deal with new or difficult situations
Loves to succeed
Timeline
Barback
Texas Live
12.2021 - 02.2024
Suite Runner
Globe Life Field
05.2019 - 12.2021
High School Diploma -
Chatsworth High School
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