JESSE JONES
Houston,TX
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in Department Of Public Safety functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
24
24
years of professional experience
Work History
License Permit Specialist III
TEXAS DEPARTMENT OF PUBLIC SAFTEY
04.2017 - Current
- Performs routine office support functions in a Driver License Examination and Renewal Office
- Meet and screen applicants, administer written and visual tests, prepare application forms and collect license application fees
- Receive and respond to telephone inquiries from the general public
- Work with limited supervision with moderate latitude for the use of initiative and independent judgment
- Sit on Oral Boards Performing Applicant Interviews
- Collect appropriate license fees and prepares receipts
- Prepare daily bookkeeping reports
- May make minor repairs to testing devices and other office equipment
- Prepares, cleans, and maintains work area and testing devices daily
- Check accuracy of original, renewal, and duplicate license applications, driver education certificates, school attendance forms, insurance documents, registrations, and notarizes forms
- MTA: Security Fundamentals Certified
- Enhanced permit processing efficiency by streamlining application procedures and documentation requirements.
- Assisted applicants in understanding complex regulatory requirements, resulting in accurate submissions and fewer delays.
- Reduced permit approval times by collaborating with various departments to expedite reviews and inspections.
Records Technician
Canon Business Process Services
09.2016 - 04.2017
- Document scanning/imaging and quality control of all records sent for storage
- Provide general administrative and clerical support
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations
- Responsible for setting up and configuration of new printers and scanning devices
- Improved records accuracy by implementing a thorough quality control process for document scanning and indexing.
- Enhanced efficiency in records retrieval by designing and maintaining a comprehensive filing system.
Records Management Lead
All Quest Real Estate Corporation
02.2003 - 05.2016
- Assist departments with the development of new document categories
- Assist Records Management Coordinator to determine departmental records needs
- Ensure compliance in regards to records management, mail handling and disposal procedures
- Chief point of contact for information/records enquirers from the public, internal staff or other government organizations
- Ensure documents are archived and properly located; maintain confidentiality
- Conduct classes to teach procedures to staff.
- Streamlined record-keeping processes for improved organization and reduced retrieval times.
- Enhanced records management efficiency by implementing digital archiving and retrieval systems.
Administrative Assistant
Office Team/Robert Half
08.2002 - 02.2003
- Provide general administrative and clerical support including mailing, scanning, faxing, telecommunication, and copying to management
- Prepare and modify documents including correspondence, reports, drafts, memos and emails
- Maintain office supplies for department.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Forklift operator/Order selector
Pro Staff
06.2000 - 07.2002
- Customer service
- Perform merchandise inventory
- Obtains copy of production schedule or shipping order and transports material or equipment to and from designated areas in the facility.
Education
High School Diploma -
Hastings High School
Houston, TX05.1998
Skills
- Skilled with office equipment and computers
- Strong organizational skills with the ability to multi-task
- Detail-oriented & meticulous record-keeping
- Highly motivated team player with strong interpersonal skills
- Research abilities
- Staff Development
- Organizational Leadership
References
References available upon request
Timeline
License Permit Specialist III
TEXAS DEPARTMENT OF PUBLIC SAFTEY
04.2017 - Current
Records Technician
Canon Business Process Services
09.2016 - 04.2017
Records Management Lead
All Quest Real Estate Corporation
02.2003 - 05.2016
Administrative Assistant
Office Team/Robert Half
08.2002 - 02.2003
Forklift operator/Order selector
Pro Staff
06.2000 - 07.2002
High School Diploma -
Hastings High School
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