Jesse Jones
Jeffersonville,IN
Summary
Proven leader in distribution operations at UPS, adept in customer support and quality assurance, significantly enhancing customer satisfaction and team productivity. Skilled in complaint handling and fostering strong client relationships, with a talent for training associates to swiftly elevate their skills. Demonstrates patience and a commitment to safety and efficiency in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Lead Service Associate, Distribution Operations
UPS
01.2020 - Current
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
Warehouse Associate W2
UPS
01.2014 - 01.2020
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Helped train new employees in safe practices and warehouse procedures.
- Assembled pallets and crates for secure transportation of materials.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Temp Worker
Kelly Services
02.2013 - 01.2014
- Prepared boxes for shipments based on standard sizes.
- Labeled completed products with standard production information based on each product type.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
Forklift Operator
Integrated Manufacturing and Assembly
02.2011 - 02.2013
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Education
GED -
Mount Vernon High School
Mount Vernon, IN05-2001
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
Timeline
Lead Service Associate, Distribution Operations
UPS
01.2020 - Current
Warehouse Associate W2
UPS
01.2014 - 01.2020
Temp Worker
Kelly Services
02.2013 - 01.2014
Forklift Operator
Integrated Manufacturing and Assembly
02.2011 - 02.2013
GED -
Mount Vernon High School