Jesse Kemp
Las Vegas,NV
Summary
Parts Advisor with 4+ years in dealership parts operations, skilled in OEM parts cataloging, VIN decoding, parts ordering, and customer service. Trusted for accurate fitment, fast support, and smooth inventory workflow. Strong in warranty claims, dealer management systems, and forklift operation.
Overview
6
6
years of professional experience
Work History
Parts Advisor
Hyundai Of Las Vegas
Las Vegas, Nevada
02.2023 - 11.2026
- Assisted service department customers in locating and ordering Hyundai parts and accessories to enhance customer satisfaction.
- Provided guidance to retail and wholesale customers on selecting compatible Hyundai components to meet their needs.
- Verified repair orders for accuracy for correct OEM parts and part numbers.
- Entered parts orders through dealership inventory and manufacturer systems.
- Managed customer returns, processing credits and warranty documentation to ensure smooth transactions.
- Processed payments from customers for purchased parts.
- Created invoices for each sale transaction.
- Inspected returned parts to determine if they were eligible for exchange or refund.
- Provided exceptional customer service to customers by answering questions and addressing concerns.
Parts Counter Sales Person
Towbin Kia
Henderson, Nevada
09.2021 - 02.2023
- Assisted service department customers with Kia parts and accessory requests
- Processed parts orders through dealership inventory and manufacturer systems to ensure timely fulfillment
- Verified repair orders for correct OEM parts and part numbers
- Checked stock levels and located fast-moving inventory for technicians
- Processed customer returns efficiently, credits, and warranty parts documentation
- Advised retail and wholesale customers on compatible Kia components to enhance customer satisfaction
- Organized parts counter files, invoices, and supply records
Parts Counter Sales Person
Infiniti Of Las Vegas
Las Vegas, Nevada
11.2020 - 08.2021
- Assisted Infiniti dealership customers with OEM parts selection and fitment questions.
- Retrieved correct components using VIN lookup and factory parts diagrams.
- Processed parts orders through dealership DMS and electronic catalog systems.
- Supported service technicians with urgent parts requests and counter sales.
- Handled special orders, backorders, and supplier follow-up for Infiniti parts.
- Processed returns, credits, and warranty paperwork for parts transactions.
- Answered phone inquiries and provided courteous support to retail and wholesale customers.
Education
High School Diploma -
Hesperia High School
Hesperia, CA05-1997
Skills
- Parts ordering
- Dealer management systems
- OEM parts catalog
- VIN decoding
- Warranty claims
- Customer service
- Parts department organization
- Parts cataloging
- Parts invoicing
- Wholesale support
- Parts recommendation
- Attention to detail
- Problem solving
- Staff training
- Up-selling strategies
- Forklift operation
- Ordering parts
Timeline
Parts Advisor
Hyundai Of Las Vegas
02.2023 - 11.2026
Parts Counter Sales Person
Towbin Kia
09.2021 - 02.2023
Parts Counter Sales Person
Infiniti Of Las Vegas
11.2020 - 08.2021
High School Diploma -
Hesperia High School