Jesse Kibert
Houston,TX
Summary
Authorized to work in the US for any employer
Overview
18
18
years of professional experience
Work History
District Manager
PMD Enterprises/Rosignon Intl
09.2016 - Current
- Dedicated and focused District Manager adept at managing multiple projects with ease using expert time management methods
- Trained staff on operating procedures and company services
- Work w/independent contractors to make sure all daily newspapers and publications are delivered on time and to company standards
- Promptly responded to inquiries and requests from prospective customers
- Streamlined daily reporting information entry for efficient record keeping
- Reduced and controlled expenses by improving resource allocation.
Office Assistant
Insightful Life Counseling
05.2014 - 08.2016
- Hard working and driven professional tasked with maintaining the office and providing support services
- Responsible for upkeep and operation of the office, as well as providing excellent customer service Maintained supplies by checking stock to determine inventory levels and anticipating requirements Verified clients’ insurance Responsible for maintaining and servicing office equipment Assisted office staff in managing improvement projects
Office Manager/Chiropractic Assistant
Health Choice Rehabilitation Clinic
03.2013 - 04.2014
- Although a temporary assignment, I was able to update the filing system as well as bring in more business by persuading former clients to make new appointments
- Verified health insurance information
- Scheduled clients for appointments
- Handled multiple phone lines
- Prepared patients for, and in some cases
- Administered therapy where adjustment was not needed
- Vessel Reconciler/Export Customer Service
Vessel Reconciler/Export Customer Service Representative
China Shipping North America
10.2007 - 02.2013
- Accomplished professional charged with providing outstanding client services and solutions to customers, through the utilization of advanced computer systems
- Log and progress Bills of Lading received directly from customers
- Interact with customers by phone and email in order to provide excellent customer service
- Input and complete Bills of Lading for export shipping
- Reconcile marine vessels by managing the amount of cargo allowed onto the ship
- Secure final releases at internal ports of call
- Prepare, revise and deliver proofs to customers
- Facilitate new hire training for employees
Customer Service Manager
Houston Grand Opera
08.2006 - 09.2007
- Proven professional tasked with the management and supervision of the customer care department at the Houston Grand Opera
- Oversaw and supervised a staff of 12 employees in the call center
- Responsible for all interviewing hiring, and onboarding for new employees to the group
- Developed and implemented new hire training
- Successfully managed a fundraising campaign
- Responsible for resolving all escalations with customers
- Worked on payroll and resource scheduling for the department
- Ensured accuracy of all customer orders
Psychiatric Technician
Intracare Hospital
03.2005 - 07.2006
- Responsible for providing care for and assisting in the rehabilitation of patients
- Participated in the administering of medication to patients through partnering with nurses
- Staffed on the Children's, PHP and PICU units
- Successfully conducted group therapy for patients
Senior Operations Specialist
Best Buy
09.2004 - 04.2005
- Responsible for managing the customer service and front lane areas of the store
- Supervised a staff of 18 employees
- Resolved customer disputes by providing excellent client management and services
- Ensured integrity of the safe, tills and registers throughout the store
- Liaised between upper level management and general employees to accelerate communication
- Provided solutions to technical and logistical problems
- Facilitated new hire training to employees
- Assisted general manager with special projects
Education
Bachelor of Arts - Interdisciplanary Studies
University of Alabama
2012
Skills
- Microsoft Office (10 years)
- Standing/sitting pallet jack (2 years)
- Excel (7 years)
- Management
- Leadership
- Strategic planning
- Project management
- Process improvement
- Technical Support
- Customer Relationship Mgmt
- Presentation Facilitation
- People/Resource Management
- Windows and Mac OS X
- 60 WPM Typing Ability
- 10-Key by Sight
- Microsoft Office
- Data Entry
- Document Preparation
- File/Office Management
Timeline
District Manager
PMD Enterprises/Rosignon Intl
09.2016 - Current
Office Assistant
Insightful Life Counseling
05.2014 - 08.2016
Office Manager/Chiropractic Assistant
Health Choice Rehabilitation Clinic
03.2013 - 04.2014
Vessel Reconciler/Export Customer Service Representative
China Shipping North America
10.2007 - 02.2013
Customer Service Manager
Houston Grand Opera
08.2006 - 09.2007
Psychiatric Technician
Intracare Hospital
03.2005 - 07.2006
Senior Operations Specialist
Best Buy
09.2004 - 04.2005
Bachelor of Arts - Interdisciplanary Studies
University of Alabama
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