Jesse Kinman

Seffner

Summary

Helpdesk / IT Support Specialist with 3+ years of hands-on experience troubleshooting hardware, software, and network issues. Proven ability to install software, provide remote and in-person support, and guide users through technical issues on mobile and desktop platforms, Strong background in customer support, system diagnostics, and problem-solving in fast-paced environments. Experience building and repairing computers and setting up home servers

Overview

years of professional experience

Certification

Work History

Helpdesk / Technical Support Specialist

T-Mobile

Tampa

05.2023 - Current

Troubleshoot device, software, and connectivity issues for customers
Assist with software installation, device setup, and configuration
Provide remote support by guiding users through screen navigation and issue resolution
Perform APN resets, SIM swaps, and account recovery
Document issues and resolutions in ticketing systems
Maintain high customer satisfaction in a fast-paced support environment
Collaborate with team to improve troubleshooting processes

Security Officer

Allied Universal

Brandon

01.2022 - 05.2023

Monitored systems and responded to incidents
Enforced safety policies and handled emergencies
Communicated clearly under pressure

Electronics Associate

Walmart

Brandon

02.2021 - 02.2023

Assisted customers with electronics and tech products
Provided recommendations and basic troubleshooting
Managed inventory and maintained organized displays

Education

High School Diploma -

Simmons Career Center

Plant City, FL

Skills

Hardware & software troubleshooting
Networking & connectivity troubleshooting
PC building
Repair
Upgrades
Home server setup
File sharing

Ticketing systems
Documentation
Customer support
Communication
Problem-solving
Technical diagnostics
Remote support