Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jesse Knight

Carmichael,CA

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Multi-talented Shift Manager offering six years of Wal-Mart experience and strong track record leading teams through daily operations. Personable and energetic with skill in employee scheduling and inventory management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Manager

Walgreens
Sacramento, CA
01.2022 - Current
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Checked building to confirm maintenance and cleaning met code and regulations.

Online Grocery Manager

Wal-Mart Supercenter
Sacramento, CA
04.2014 - 01.2022
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Performed key tasks to promote inviting grocery store appearance.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Reviewed inventory levels on [Timeframe] basis and placed orders for products and merchandise for restocking purposes.
  • Orchestrated performance-oriented environment by closely supporting team members.

Education

Associate of Science - Mathematics And Psychology

American River College
Sacramento, CA

High School Diploma -

Mira Loma High School
Sacramento, CA
06.2010

Skills

  • Verbal and Written Communication
  • Cash Handling
  • Maintaining Required Compliance
  • Managing Operations and Efficiency
  • Delegating Work
  • Supply Ordering
  • Administration and Reporting
  • Performance Tracking and Evaluations
  • Scheduling and Coordinating
  • Payment Processing
  • Billing and Payment Processing
  • Station Preparation
  • Employee Coaching and Motivation
  • Opening and Closing Procedures
  • Coaching and Mentoring
  • Shift Work
  • Team Meetings
  • Persuasive Negotiations
  • Inventory Control
  • Cash Drawer Balancing
  • Staff Training and Onboarding
  • Safety and Security Enforcement
  • Guest Satisfaction
  • Shipment Preparation
  • POS Transactions
  • Guest Relations
  • Employee Performance Reviews
  • Goal Attainment
  • Energetic and Enthusiastic
  • Food Safety and Quality

Certification

  • Certified Hero of the west(fastest shopper), walmart - 2017-2018
  • Certified fork-lift driver walmart 2014-Presant

Timeline

Shift Manager

Walgreens
01.2022 - Current

Online Grocery Manager

Wal-Mart Supercenter
04.2014 - 01.2022

Associate of Science - Mathematics And Psychology

American River College

High School Diploma -

Mira Loma High School

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Jesse Knight