Microsoft Office
JESSE KOCK
Minneapolis,MN
Summary
A driven and adaptable professional, I am committed to continuous learning and growth, and I highly value constructive feedback. I am in search of opportunities with remote or Minneapolis-based organizations. With over 7 years of experience in customer service and data entry, I have a track record of delivering outstanding results, enhancing efficiency, and achieving the highest levels of customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Air Duct Technician
Zerorez
10.2022 - 10.2023
- Inspected job site before project start to identify obstacles and resolve issues
- Performed scheduled residential and commercial duct cleaning in customers homes and businesses and applied the knowledge, skills, tools, and techniques to all activities
- Responded to customer concerns in a timely and professional manner demonstrated professional knowledge of all company products and services achieving 20% added value.
Patrol Supervisor
U.S. Navy Active Duty
08.2019 - 08.2022
- Investigated and reported incidents ensuring accuracy with meticulous attention to detail resulting in little to no errors
- Delivered comprehensive training on safety protocols and Navy standards to newly recruited Patrol Officers
- Documented security-related situations and submitted in-depth reports to superiors
- Assumed the role of Patrol Supervisor for the Command Assessment Readiness Training (CART) resulting in a 97% command score
- The highest command score in the Navy for fiscal year 2021.
Patrol Supervisor
U.S. Navy Active Duty
07.2015 - 08.2019
- Stood As Emergency Dispatcher for the security department and ensured all events and calls for service were accurately logged documented
- Delegated task teams and assigned security personnel to security posts and patrols
- Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies
- Collaborated intimately with team members to deliver project requirements, develop solutions, and meet deadlines.
Chief of the Guard
US Navy Active Duty
06.2013 - 06.2015
- Conducted on-the-job training as Field Training Officer to facilitate cross-training of employees in diverse security tactics and strategies to achieve a 97% qualified readiness score
- Created Standard Operating Procedures and Preplanned Response policies to inform and educate personnel on harbor patrol activities
- Conducted training exercises with Hellenic military to propagate teamwork, efficiency, and cohesion with foreign allies.
Deck Seaman
U.S. Navy Active Duty
06.2011 - 04.2013
- Cleaned, maintained and mended ship decks and assessed areas requiring major damage repair
- Monitored equipment for leaks, loose pipes, broken lights or other issues and informed mechanics of repair needs
- Performed lookout and helmsman duties aboard ship using optics and nautical equipment
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education
High School Diploma -
Homeschooled
Utica, MN05.2009
Skills
- Strong computer skills
- HTML5/CSS proficiency
- Team Management (7 years)
- Customer Service (7 years)
- Interpersonal Skills (10 tears)
- Basic Math
- On-Site Product Demonstrations (1 year)
- Training & development (7 years)
- Sales Presentations (1 year)
- Conflict management (7 years)
Certification
First Aid Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceCompany CulturePersonal development programsWork from home option4-day work weekStock Options / Equity / Profit SharingCareer advancementHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsTimeline
Air Duct Technician
Zerorez
10.2022 - 10.2023
Patrol Supervisor
U.S. Navy Active Duty
08.2019 - 08.2022
Patrol Supervisor
U.S. Navy Active Duty
07.2015 - 08.2019
Chief of the Guard
US Navy Active Duty
06.2013 - 06.2015
Deck Seaman
U.S. Navy Active Duty
06.2011 - 04.2013
High School Diploma -
Homeschooled
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