Jesse Lawhorn
Roswell,GA
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens Boots Alliance
07.2021 - Current
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked automated medication dispensing equipment.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted, measured, and compounded medications following standard procedures.
- Prepared bottle labels.
- Answered patients' questions and troubleshot prescription issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles in Intercom+ to include current information such as medications and insurance details.
Records Processor
SJV Data Solutions
07.2019 - 03.2021
- Accessed and used computer software applications to update and maintain records.
- Checked records for accuracy and completeness, and corrected errors.
- Worked effectively in fast-paced environments.
Centralized Appointment Scheduler
Atlanta Allergy & Asthma Clinic
08.2018 - 03.2019
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
- Opened new accounts and documented personal, demographic, and payment information in system.
Millwork Sales Associate
The Home Depot
06.2018 - 08.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Millwork Sales Associate
The Home Depot
10.2016 - 06.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor's Degree - Spanish Language and Culture
Valdosta State University
Valdosta, GA01.2015
Skills
- Aseptic techniques
- Drug inventory control
- Pharmacy operations
- Proper labeling procedures
- Pharmacy and customer records management
- Point of sale systems proficiency
- Drug storage procedures
- Workflow optimization
- Pharmacy equipment use
- Manual and automated medication dispensing
- Inventory supply monitoring
- HIPAA compliance
- Medication therapy management
- FDA compliance
- Pharmaceutical calculations
- Advanced math skills
- Medication storage
- Quality assurance and control
- Insurance billing
- Updating medication histories
Certification
Pharmacy Technician, PHTC059941 - expires 6/30/2027
Languages
Spanish
Timeline
Senior Certified Pharmacy Technician
Walgreens Boots Alliance
07.2021 - Current
Records Processor
SJV Data Solutions
07.2019 - 03.2021
Centralized Appointment Scheduler
Atlanta Allergy & Asthma Clinic
08.2018 - 03.2019
Millwork Sales Associate
The Home Depot
06.2018 - 08.2018
Millwork Sales Associate
The Home Depot
10.2016 - 06.2018
Bachelor's Degree - Spanish Language and Culture
Valdosta State University
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