Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jesse Lindgren

Skandia,MI

Summary

Dynamic Product Support Branch Supervisor at Fabick Caterpillar with a proven track record in enhancing customer satisfaction and reducing employee turnover. Skilled in strategic planning and team management, I fostered a positive work environment while optimizing budget allocations, resulting in increased operational efficiency and loyalty among clients.

Professional leader with strong expertise in managing branch operations and driving team performance. Skilled in operational oversight, customer service, and conflict resolution. Valued for fostering collaboration, adapting to evolving requirements, and achieving targeted results. Known for reliability, strategic thinking, and effective communication.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Product Support Branch Supervisor

Fabick Cat
01.2016 - 01.2025
  • Boosted customer satisfaction with attentive service and prompt resolution of issues. Including goodwill and discounts.
  • Motivated, trained and disciplined employees to meet performance benchmarks.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
  • Assigned job roles and oversaw performance within Parts and Service departments.
  • As president of the Safety committee, I prioritized the employees safety within the workplace.
  • Handled all new tooling purchases and capital expenses.
  • Handled all major certified machine or component rebuilds, including both quoting and invoicing.
  • Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
  • Coordinated and approved all needed fleet repairs.
  • Reduced employee turnover by fostering a positive work environment and addressing concerns promptly.
  • Coordinated with other departments to ensure seamless communication and efficient workflow across the organization.
  • Interceded between employees during arguments and diffused tense situations.
  • Enhanced operational efficiency through regular review of workflows, making adjustments as needed based on performance metrics.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Managed daily operations for smooth functioning, ensuring a high level of productivity.
  • Maintained open lines of communication between branch employees by encouraging constructive feedback loops.
  • Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
  • Analyzed financial data to optimize budget allocation and achieve cost-saving measures.
  • Managed maintenance of facility and grounds.
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Collaborated with other supervisors to coordinate activities of individual team members and departments.
  • Organized staff training sessions to enhance skills and maintain compliance with industry regulations.

Lead Shop Technician

Fabco Cat
05.2011 - 01.2016
  • Efficiently allocated resources such as personnel, equipment, and materials to optimize project timelines and meet budget constraints.
  • Proactively addressed potential bottlenecks in the workflow process by identifying areas for improvement and implementing solutions accordingly.
  • Enhanced productivity by implementing efficient workflow processes and shop organization techniques.
  • Mentored junior technicians, sharing best practices and technical expertise to enhance their professional development.
  • Provided excellent customer service by addressing inquiries, resolving issues, and ensuring clear communication with clients throughout the repair process.
  • Assisted with hiring new technicians by interviewing candidates, ensuring they possess the necessary skills for success in the role.
  • Increased customer satisfaction by delivering high-quality repairs and maintenance services within agreed timeframes.
  • Managed schedules and workload distribution among team members to maximize productivity while avoiding burnout.
  • Reduced rework incidents by instituting strict quality control measures, ensuring all work met or exceeded company standards.
  • Collaborated with management to develop performance metrics for the shop technicians, resulting in improved efficiency and accountability.
  • Continuously updated technical knowledge through industry seminars, workshops, and certifications to stay current with industry trends and best practices.
  • Kept shop clean, organized and stocked with supplies.
  • Repaired parts, components and assemblies to correct malfunctions.
  • Helped team meet customer service deadlines by working quickly and minimizing errors.
  • Partnered with shop team to diagnose problems, correct faults and restore equipment to manufacturer specifications through timely preventive maintenance.
  • Measured and tested components using handheld micrometers, calipers and other tools.
  • Operated vehicles to troubleshoot problems and verify repair success.
  • Evaluated performance and reliability of machinery against specifications.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Coordinated with parts department to determine availability of necessary components.

Heavy Equipment Field Service Technician

Fabco Cat
01.2009 - 05.2011
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.

Shop Technician

Fabco Cat
05.2003 - 01.2009
  • Kept shop clean, organized and stocked with supplies.
  • Contributed to a safer work environment by consistently following safety protocols and procedures.
  • Repaired parts, components and assemblies to correct malfunctions.
  • Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
  • Efficiently managed multiple tasks, ensuring all projects were completed on time without compromising quality.
  • Helped team meet customer service deadlines by working quickly and minimizing errors.
  • Maintained accurate records of repair work completed, enabling efficient tracking of equipment history and warranty information.
  • Reduced equipment downtime through regular maintenance and prompt troubleshooting.
  • Partnered with shop team to diagnose problems, correct faults and restore equipment to manufacturer specifications through timely preventive maintenance.
  • Optimized tool usage by maintaining proper calibration settings and conducting regular performance checks.
  • Provided exceptional customer service, addressing questions or concerns with professionalism and courtesy.
  • Operated manual, pneumatic and hydraulic shop tools to complete work.
  • Participated in ongoing training opportunities to stay current with industry trends and best practices in shop operations.
  • Consistently met or exceeded daily production targets while maintaining high-quality standards in workmanship.
  • Built, tested, and modified equipment to achieve functionality objectives.
  • Operated vehicles to troubleshoot problems and verify repair success.
  • Measured and tested components using handheld micrometers, calipers and other tools.
  • Evaluated performance and reliability of machinery against specifications.
  • Interpreted blueprint and schematic drawings to determine best course for repairs.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Researched and implemented new technologies and equipment.

Part Time Trainee Technician

Fabco Cat
05.2000 - 05.2003
  • Increased trainee knowledge with hands-on guidance and mentorship from experienced technicians.
  • Expanded technical skillset through continuous learning and applying new techniques in daily tasks.
  • Proactively identified potential problems with equipment through regular inspections, preventing future malfunctions or breakdowns.
  • Contributed to team efficiency by collaborating closely with fellow technicians on projects.
  • Gained expertise in various diagnostic tools and test equipment for optimal results in repair tasks.
  • Maintained updated knowledge of industry advancements through attending relevant training sessions, workshops, conferences, or webinars.
  • Assisted senior technicians in complex troubleshooting tasks for improved system functionality.
  • Tested systems, noting issues and completing preventive maintenance.
  • Researched and implemented new technologies and equipment.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.

Farm Hand

Graf Farms
05.2000 - 05.2003
  • Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
  • Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
  • Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.

Education

Technical Diploma - Diesel And Heavy Equipment Technician

NWTC
Sturgeon Bay, WI
05-2003

High School Diploma -

Ashland High School
Ashland, WI
05-2000

Skills

  • Team management
  • Currency transaction management
  • Customer service
  • Relationship building
  • Interviewing
  • Task delegation
  • Strategic planning
  • Policy updates
  • Budget planning
  • Knowledgeable with mechanical, electrical, hydraulic, and drive train systems
  • Personnel oversight
  • Training and leadership
  • Facility and grounds maintenance
  • Employee engagement
  • Phone and email etiquette
  • Appointment scheduling
  • Coaching and mentoring
  • Bookkeeping
  • Performance management
  • Multitasking and organization
  • Payroll and budgeting
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Active listening
  • Team leadership
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Verbal and written communication
  • Customer service management
  • Employee supervision
  • Documentation and recordkeeping
  • Office management
  • Self motivation
  • Leadership development
  • Conflict resolution
  • Recruitment and hiring
  • Professionalism
  • Quality control
  • Staff development and training
  • Time management

Certification


  • State of Michigan Heavy Diesel Certification
  • Fox Valley Air Brake Certification
  • Caterpillar Business Tools for Service managers
  • Caterpillar Tier 4 Final
  • Caterpillar Failure Analysis and Reusability Guidelines
  • Fabick Key Hr Competency Leader Certification
  • Multiple Fabco and Fabick Machine Specific Training Completions
  • MSHA
  • Chauffers and Med Card

Timeline

Product Support Branch Supervisor

Fabick Cat
01.2016 - 01.2025

Lead Shop Technician

Fabco Cat
05.2011 - 01.2016

Heavy Equipment Field Service Technician

Fabco Cat
01.2009 - 05.2011

Shop Technician

Fabco Cat
05.2003 - 01.2009

Part Time Trainee Technician

Fabco Cat
05.2000 - 05.2003

Farm Hand

Graf Farms
05.2000 - 05.2003

Technical Diploma - Diesel And Heavy Equipment Technician

NWTC

High School Diploma -

Ashland High School

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Jesse Lindgren