Jesse Lopez
San Tan Valley,AZ
Summary
Dynamic professional with a proven track record in customer service, customer and Colleague retention. Skilled in relationship building and colleague development. Demonstrates success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Self-directed Branch Manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
24
24
years of professional experience
Work History
Habilitation Counselor
Arion Care Soultions
01.2022 - Current
- Conducted individual and group counseling sessions to support individuals with disabilities while promoting skill development and exploring interests and hobbies.
- Liaised with doctors, therapists and psychologists to develop multidisciplinary treatment plan to help clients live more independent lives.
- Educated, counseled, problem-solved and assisted with activities of daily living to help clients live and work independently.
- Evaluated effectiveness of treatment plans and modified when necessary to help clients progress and target specific goals.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Weekly goals to achieve consist of 8-10 acitivies to be completed in a 4-5 time period
Branch Manager
Rentokil-Terminix
09.2014 - 09.2024
- Maintained friendly and professional customer interactions.
- Ensuring customers are pest free
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Developing Colleagues to take on new positions
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developing relationships with Customers and National Colleagues to ensure desired results are obtained.
- Managing Salesforce on Day to Day Operations
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Increased Revenue and Profit YOY through new lines of business and sales
- Complied with regulatory guidelines and requirements.
- Evaluated and negotiated contracts to procure favorable financial terms.
Assistant Store Manager
Lowes Home Improvment
07.2004 - 09.2014
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Department Manager
Trhe Home Depot
01.2003 - 05.2004
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Diver
Alpha One Diving
02.2001 - 03.2003
- Used power and hand tools to remove objects obstructing marine railways and strainers with safety and accuracy.
- Checked all personal diving equipment to identify and correct functional concerns prior to scheduled dives.
- Checked and maintained diving equipment such as helmets, air tanks or gauges.
- Maintained full understanding of dive plan and asked appropriate questions to iron out any confusing details, consistently upholding safety, efficiency and project standards.
- Maintained and checked diving equipment for functionality and safety.
- Maintained and checked diving equipment for functionality and safety.
- Grew route by engaging customers and demonstrating hull cleaning, obtained daily sales
Education
High School Diploma -
Southwestern College
Chula Vista, CA06-2001
High School Diploma -
Chula Vista High School
Chula Vista, CA06-1999
Skills
- Independent living guidance
- Behavioral health services
- Supportive listening skills
- Time management skills
- Disability Awareness
- Behavioral Management
Timeline
Habilitation Counselor
Arion Care Soultions
01.2022 - Current
Branch Manager
Rentokil-Terminix
09.2014 - 09.2024
Assistant Store Manager
Lowes Home Improvment
07.2004 - 09.2014
Department Manager
Trhe Home Depot
01.2003 - 05.2004
Diver
Alpha One Diving
02.2001 - 03.2003
High School Diploma -
Southwestern College
High School Diploma -
Chula Vista High School
Similar Profiles
Myra RamosMyra Ramos
Bilingual Habilitation Support Supervisor at Arion Care SoultionsBilingual Habilitation Support Supervisor at Arion Care Soultions
Kyle HarrisKyle Harris
Direct Care Worker at Arion Care SoultionsDirect Care Worker at Arion Care Soultions
Tamina BrownTamina Brown
Care Provider at Arion Care SoultionsCare Provider at Arion Care Soultions