Jesse Lujano
Aurora,CO
Summary
As a dynamic and influential leader of leaders, I drive my team to success through connection, purpose, and process improvement. With 10 years of growing responsibility and people management, I have a passion for achieving operational excellence through the empowerment and support of our employees.
Overview
9
9
years of professional experience
Work History
Senior Operations Manager
Action Behavior Centers
03.2024 - Current
- Developed SOP's to establish more efficient patient transfer processes between programs, reducing barriers to access services
- Hosted informational training sessions for overall market focusing on key clinical differences in program criteria
- Exceeded clinic KPIs and drove strong clinic financial performance along with teammate/patient success markers, with notable achievements including 98% employee retention
- Led all workforce planning for the clinic, including staffing, performance management and training and compliance
- Maintained various compliance standards including HIPPA, provider credentialing, insurance requirements, state labor practices, and others
- Strategically supported regional priorities and initiatives including cross regional training and new clinic openings
Executive Team Leader
Target Corporation
11.2017 - 03.2025
- Achieved 25% comparable sales growth over prior year
- Trained, developed, and coached 70+ team members and 5 team leaders in high volume stores
- Led district rankings in key KPI areas including Order Fulfillment and Guest Loyalty
- Served as District Trainer for General Merchandise and Service & Engagement roles, prioritizing the connection. between guest experience and operational excellence
Program Coordinator
Graduate School of Banking at Colorado
01.2017 - 02.2019
- Provided logistical support of multiple in person events ranging from 10-500+ attendees
- Oversaw and coordinated timely assignment submission and grading completion
- Supervised temporary summer staff
Education
Certificate - Human Resources Management
Cornell University
01.2024
M.S. - Organizational Leadership
University of Denver
Denver, CO01.2020
B.A. - Communication
University of Colorado
Boulder, CO01.2016
B.A. - International Affairs
University of Colorado
Boulder, CO01.2016
Skills
- KPI reporting
- Performance management
- Workforce planning
- Safety management
- Operational excellence
- Procedure optimization
- Organizational development
- Employee engagement
Websites
Timeline
Senior Operations Manager
Action Behavior Centers
03.2024 - Current
Executive Team Leader
Target Corporation
11.2017 - 03.2025
Program Coordinator
Graduate School of Banking at Colorado
01.2017 - 02.2019
M.S. - Organizational Leadership
University of Denver
B.A. - Communication
University of Colorado
B.A. - International Affairs
University of Colorado
Certificate - Human Resources Management
Cornell University