Jesse Luper
West,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager
HTX Material Handling
Waco, TX
10.2022 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty
- Proficient in Field Servio CRM
- Reviewed technical documentation to complete equipment maintenance and repair
- Installed new equipment and explained operation and routine maintenance protocols to customers
- Built and maintained strong client relationships to drive business growth.
- Analyzed key competitors to respond to competitive threats
- Opened 25 top accounts in brand new Waco market for HTX Material Handling
- Average monthly revenue of $30,000 while overcoming numerous hurdles
Outside Sales Representative
Texas First Rentals/Holt Cat
Waco, Texas
05.2019 - 10.2022
- Managing and developing 200 mile radius of Waco, TX
- Growing and maintaining original equipment cost of $3 - 4.5 Million
- Continually reaching and surpassing targets by 110% quarterly
- Procured market share by utilizing diligent sales tactics
- Established 5-6 new accounts per month through cold calling and personal visits to potential customers
- Mitigated company AR exposure, by actively pursuing timely payment of accounts
- Proficient at using Salesforce & Wynne RentalMan
- Attended multiple HDSI trainings
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently
- Resolved customer disputes to maintain positive relationships and increase customer base
Sales Manager
Praeda Inc./Pro-Crete Ready Mix
West, Texas
12.2018 - 05.2019
- Assessed company deficiencies and hurdles in aspects of operations, administrative and sales processes
- Assisted owners with implementing proven successful strategies in efforts to optimize market capture and revenue generation
- Opening 10 new top key accounts within a 2 month period
- Controlled customer loss by assessing risk, conducting operational analysis and recommending policy solutions
- Fielded numerous calls, related to customer orders, while scheduling and confirming with customers
- Planned and implemented zoning of territories, as to more efficiently attack the Dallas market
- Making 10-15 new sales calls daily to commercial and residential construction sites as well as offices
- Providing marketing team with key information to include in any and all sales related marketing information
Outside Sales Representative
Holt Cat/Texas First Rentals
Pflugerville, TX
05.2017 - 12.2018
- Managing and developing West Austin, TX territory
- Growing and maintaining original equipment cost of $2 - $2.5 million
- Procured market share by utilizing diligent sales tactics
- Established 2-4 new accounts per month through cold calling and personal visits to potential customers
- Continually reaching highest level of customer satisfaction
- Mitigated company AR exposure, by actively pursuing timely payment of accounts
- Proficient at using Salesforce & Wynne RentalMan
- Attended multiple HDSI trainings
General Manager
Fastenal
San Marcos, TX
03.2014 - 05.2017
- Increase branch sales
- Daily face to face customer interaction
- Monitoring sales reports (Actives, Margin, Freight, Inventory, etc.)
- Sales calls and deliveries including filing packing slips, invoices, and P.O.'s
- Management of: staff, inventory, collections, and numerous industrial vending machines
- Dealing with manufacturers and vendors everyday
- Establishing optimal price while ensuring quality customer service from vendors
- Continuously meeting and exceeding expectations and goals
- Taking on failing branch and making complete turn around
- Raised branch's overall margin from 45% to 55% within 1yr
- Averaging 126% of sales goals
- Training of multiple employees and interns who have gone on to be successful in their sales careers
Outside Sales Representative
Fastenal Company
Waco, TX
05.2012 - 03.2014
- Making daily sales calls within allotted territory
- Increase of sales by 16% month-month
- Purchasing and delivery of products for wide array of customers
- Collections on variety of customer accounts
- Growth of sales territory from around $20,000/month in sales to $55,000/month on average
- Raised collection rate by 8%
Installation Technician
Time Warner Cable - TWC
Waco, TX
05.2008 - 05.2012
- Installation and troubleshooting of all Time Warner Cable services (TV, internet, and phone)
- Up-selling services to bolster TWC goals
- Daily face to face customer service
Education
High School Diploma -
Parkview Christian Academy
Waco, TX05.2008
Skills
- Microsoft Office (15yr)
- Key Account Management (12yr)
- Employee Training (15yr)
- Customer Service (15yr)
- Heavy Equipment Sales (5yr)
- Territory Development (15yr)
- Accounts Receivable (15yr)
- Inventory Management (5yr)
- Relationship Engineer (15yr)
- Salesforce (5yr)
- Wynne RentalMan (5yr)
- Supply Chain Management (5yr)
- Budgeting and forecasting (15yr)
- Contract Review and Recommendations (15yr)
- P&L Management (10yr)
- Strategic planning (15yr)
- New product Introductions Strategies (15yr)
- Contract Management (15yr)
- National accounts (15yr)
- Account development (15yr)
- Goals and performance (15yr)
- Researched sales leads (12yr)
- Sales expertise (15yr)
- Cold calling skills (10yr)
- Advanced Problem Solving (16yr)
- Blueprints and Schematics (4yr)
- Project Estimation and Bidding (1yr)
Certification
- Train the Trainer Aerial - By Genie a Terex Corporation
- Train the Trainer Telehandler - By Genie a Terex Corporation
Timeline
Account Manager
HTX Material Handling
10.2022 - Current
Outside Sales Representative
Texas First Rentals/Holt Cat
05.2019 - 10.2022
Sales Manager
Praeda Inc./Pro-Crete Ready Mix
12.2018 - 05.2019
Outside Sales Representative
Holt Cat/Texas First Rentals
05.2017 - 12.2018
General Manager
Fastenal
03.2014 - 05.2017
Outside Sales Representative
Fastenal Company
05.2012 - 03.2014
Installation Technician
Time Warner Cable - TWC
05.2008 - 05.2012
High School Diploma -
Parkview Christian Academy
Similar Profiles
JAMES WARDJAMES WARD
Field Service Technician at HTX Material HandlingsField Service Technician at HTX Material Handlings
Joseph OropezaJoseph Oropeza
Team Associate at Toyota Material Handling MTHTeam Associate at Toyota Material Handling MTH
Vincent PerezVincent Perez
Heavy Equipment Technician at Alta Material HandlingHeavy Equipment Technician at Alta Material Handling