Jesse Lynn

• Installed new Transport and layer 1 devices for new customer DIA circuits.
• Worked in the DSC and COLO rooms installing new equipment and circuit extensions.
• Preformed disconnects and move orders.
• Worked with network engineers to turn up and test equipment for customer handoff
• Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
• Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
• Replaced defective components or parts as needed.
• Set up laboratory test beds for performing experiments on various types of electronic equipment.

• Delivered outstanding customer service on field visits to meet corporate guidelines.
• Operated hand tools and power equipment according to corporate safety procedures.
• Minimized customer callbacks and equipment failure by reviewing job upon completion.
• Observed field safety protocols to prevent injuries and accidents.
• Mentored and trained new employees on processes, flow and safety procedures.
• Trained customers on equipment after installation.
• Communicated with vendors, upper management and peers.
• Helped with emta decommission.
• Helped with Nome and Kotzebue support.
• Prioritized and organized tasks to efficiently accomplish service goals.

Broadband Technician for United communications that works wit Ziply Fiber.

In this role, I'm a full service provider of qualified personnel and managed services to the IT, Telecom and CATV industries and performed basic to complex installation, troubleshooting and repair of Broadband integrated digital TV, high speed Internet and voice services from tap to the customer site. I tested and repaired network hardware for customer services. Provided exceptional service to customers, with the goal of 100% customer satisfaction.

Installed, changed, troubleshoot/repaired and disconnected Client services including video, data, and telephone. Performed basic troubleshooting at time of installation and on scheduled service calls from tap to customer's electronic devices. Educate customers regarding new and existing services and describes the advantage of and sells other services to meet customer needs. Buries drops, locates lines and performs service audits.

•Determines customer's current service levels; inquire about customer preferences and needs; recommend service upgrades or additional products

•Resolves or escalates customer complaints, as appropriate

•Meets scheduled appointment windows

•Completes work orders and other documentation by mobile computer

•Use small hand tools, power tools, meters and other test equipment (we use HST 3000)

•Maintains and secures Company truck and equipment

•Performs other duties as assigned

Broadband Technician for Itc Service Group that worked with Centurylink, hargray communications, Verizon, frontier and Hawaiian Telcom.

In this role, I'm a full service provider of qualified personnel and managed services to the IT, Telecom and CATV industries and performed basic to complex installation, troubleshooting and repair of Broadband integrated digital TV, high speed Internet and voice services from tap to the customer site. I tested and repaired network hardware for customer services. Provided exceptional service to customers, with the goal of 100% customer satisfaction.

Installed, changed, troubleshoot/repaired and disconnected Client services including video, data, and telephone. Performed basic troubleshooting at time of installation and on scheduled service calls from tap to customer's electronic devices. Educate customers regarding new and existing services and describes the advantage of and sells other services to meet customer needs. Buries drops, locates lines and performs service audits.

•Determines customer's current service levels; inquire about customer preferences and needs; recommend service upgrades or additional products

•Resolves or escalates customer complaints, as appropriate

•Meets scheduled appointment windows

•Completes work orders and other documentation by mobile computer

•Use small hand tools, power tools, meters and other test equipment (we use HST 3000)

•Maintains and secures Company truck and equipment

•Performs other duties as assigned

• Integrated professional audio/video systems and provided technical assistance to resolve issues.
• Used appropriate tools and materials in alignment with safety protocols and industry best practices.
• Utilized industry best practices in pulling low-voltage cabling.
• Executed and supervised rack fabrication.

Broadband Technician for Itc Service Group that worked with Centurylink, hargray communications, Verizon, frontier and Hawaiian Telcom.

In this role, I'm a full service provider of qualified personnel and managed services to the IT, Telecom and CATV industries and performed basic to complex installation, troubleshooting and repair of Broadband integrated digital TV, high speed Internet and voice services from tap to the customer site. I tested and repaired network hardware for customer services. Provided exceptional service to customers, with the goal of 100% customer satisfaction.

Installed, changed, troubleshoot/repaired and disconnected Client services including video, data, and telephone. Performed basic troubleshooting at time of installation and on scheduled service calls from tap to customer's electronic devices. Educate customers regarding new and existing services and describes the advantage of and sells other services to meet customer needs. Buries drops, locates lines and performs service audits.

•Determines customer's current service levels; inquire about customer preferences and needs; recommend service upgrades or additional products

•Resolves or escalates customer complaints, as appropriate

•Meets scheduled appointment windows

•Completes work orders and other documentation by mobile computer

•Use small hand tools, power tools, meters and other test equipment (we use HST 3000)

•Maintains and secures Company truck and equipment

•Performs other duties as assigned

Contractor for Cox communications

• Installed, disconnects, reconnects, adds, changes, and troubleshoots video, telephony, and high-speed Internet services at customer locations.
• Educates customers regarding their existing and new services, promotes other Cox services, and proposes solutions to customer problems.
• Takes whatever actions are required to deliver a great customer experience.
• Lives the Cox Values, by completing work to the highest quality standard in the most productive manner.

Contractor for Cox communications

• Installs, disconnects, reconnects, adds, changes, and troubleshoots video, telephony, and high-speed Internet services at customer locations.
• Educates customers regarding their existing and new services, promotes other Cox services, and proposes solutions to customer problems.
• Takes whatever actions are required to deliver a great customer experience.
• Lives the Cox Values, by completing work to the highest quality standard in the most productive manner.

• Assisted customers with completing remote troubleshooting of devices.
• Completed installation of components such as cable boxes, modems, telephony and automation devices.