Jesse Maldonado
Wimauma,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
25
25
years of professional experience
Work History
Global Processing Operations Specialist
Wise - Fintech
05.2021 - Current
- Currently locating and correcting opportunities for process improvement within the payment operations department to increase efficiency and reduce costs
- Oversaw day-to-day operations, and located discrepancies to ensure smooth workflow and timely completion of projects I am overseeing
- Analyze and report on payment trends to identify potential areas of improvement and cost savings
- Implement new technologies and tools to automate and streamline payment processes, improving efficiency and reducing manual errors
- Work closely with product teams to ensure the payments engine is optimized for user experience and functionality
- Ensure compliance with regulatory requirements related to payment operations and implement necessary controls and procedures.
Assistant Office Manager
Aspen Dental
01.2019 - 04.2020
- Assist in creating and implementing office policies and procedures to ensure smooth and efficient operations
- Implement and maintain efficient office procedures and systems
- Develop and implement strategies to improve patient retention and increase referral rates
- Keep track of inventory and order necessary office supplies
- Manage office inventory and supplies to ensure availability and timely replenishment
- Coordinate and schedule ongoing training and development for non-clinical team members to enhance their skills and improve office performance
- Assist in training and mentoring new office staff to ensure they are knowledgeable and capable of performing their duties effectively.
Credit and Collections Manager
Synergy Equipment
01.2017 - 01.2019
- Develop and implement strategies to improve the efficiency of the credit and collections process, such as implementing automated billing and payment systems, streamlining collection procedures, and identifying opportunities for process automation
- Implement an automated credit scoring system to assess the creditworthiness of new customers and improve the accuracy and efficiency of the credit evaluation process
- Develop and maintain relationships with external collection agencies to ensure effective and efficient collection efforts
- Analyze the effectiveness of current credit and collections strategies, identify areas for improvement, and propose and implement solutions
- Analyze market trends and customer financial data to identify potential risks and suggest appropriate credit limits or payment terms
- Develop and implement strategies to reduce the days sales outstanding (DSO) and improve cash flow by improving the efficiency of the credit and collections process
- Develop and implement training programs for collectors to enhance their skills in effective communication and negotiation.
Accounts Receivable Specialist
Preferred Materials
01.2015 - 01.2017
- Identify and resolve any invoicing discrepancies or payment errors for assigned home builder accounts and Special Handling accounts
- Analyze and resolve any discrepancies or issues related to invoicing, payment processing, and customer accounts
- Analyze customer creditworthiness and make recommendations on credit limits and payment terms to minimize risk and ensure timely payment collection
- Develop and maintain relationships with key stakeholders in assigned home builder accounts to ensure timely and accurate payment
- Implement and maintain efficient and effective collection strategies to maximize cash flow and minimize bad debt risk
- Assist in the development and implementation of new systems and processes to improve the efficiency and accuracy of the accounts receivable department
- Regularly review and analyze collection data to identify trends and potential areas for improvement in the collections process.
Operations Manager
SITEL
01.2013 - 01.2015
- Coordinate with other departments to ensure smooth operations and achieve business goals
- Implement and monitor strategies to improve employee engagement and retention
- Identify and implement best practices to optimize operational efficiency
- Develop and implement performance improvement initiatives to enhance operational efficiency and effectiveness
- Develop and implement process improvement initiatives to enhance overall operational efficiency and quality performance of the call center
- Collaborate with the HR department to develop and implement employee training programs to enhance skills and knowledge
- Develop and implement training programs and materials to ensure consistent and effective training of new and existing employees.
Collector
J.P. Morgan Chase
01.2009 - 01.2012
- Implement new strategies to improve the collection rate of overdue student loan payments
- Implement new strategies to improve collection rates and reduce delinquency rates
- Analyze customer data to identify patterns and trends in payment behavior and develop targeted collection strategies
- Analyze collection data to identify trends and areas for improvement
- Maintain accurate and detailed records of all collection activities
- Monitor and evaluate the effectiveness of collection strategies by analyzing key performance indicators and making recommendations for improvement
- Develop and implement training programs for collectors to enhance their negotiation skills.
Weather Observer / Watch Leader
United States Marine Corps
01.2000 - 01.2005
- Provide accurate and timely weather observations and forecasts to support safe and efficient marine operations and decision-making
- Maintain and calibrate weather observation equipment to ensure accurate and reliable data collection
- Coordinate with other weather observers and watch leaders to ensure consistent and accurate weather data collection and reporting
- Assist in the training and mentoring of new weather observers, ensuring that they are fully trained and capable of accurately observing and recording weather conditions
- Assisting in the development of training programs and materials for new weather observers and watch leaders to ensure consistent and accurate weather data collection and reporting
- Provide detailed weather briefings to pilots and other personnel, including information on current weather conditions, forecasts, and any potential hazards or aviation weather warnings
- Assist in the development and implementation of new technology and software tools to enhance weather observation and data collection processes.
Education
Bachelor's in Business Administration -
American Military University
12.2024
Skills
- Employee Training and Development
- Operational Efficiency
- Project Management
- Cross-Functional Communication
- Planning and coordination
- Operations coordination
- Risk Mitigation
- Process Planning
- System Development
Timeline
Global Processing Operations Specialist
Wise - Fintech
05.2021 - Current
Assistant Office Manager
Aspen Dental
01.2019 - 04.2020
Credit and Collections Manager
Synergy Equipment
01.2017 - 01.2019
Accounts Receivable Specialist
Preferred Materials
01.2015 - 01.2017
Operations Manager
SITEL
01.2013 - 01.2015
Collector
J.P. Morgan Chase
01.2009 - 01.2012
Weather Observer / Watch Leader
United States Marine Corps
01.2000 - 01.2005
Bachelor's in Business Administration -
American Military University