Jesse Mangham
Honolulu
Summary
Dynamic Assistant Manager with a proven track record at FCH Enterprises, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training, while implementing inventory control measures that reduced waste. Skilled in Microsoft Office, fostering a positive work environment and achieving operational excellence.
Overview
20
20
years of professional experience
Work History
Assistant Manager
FCH Enterpriss
11.2014 - Current
- Experienced in using Microsoft Office
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Ensured daily transactions were done correctly
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented inventory control measures, reducing waste and lowering food costs.
- Assisted in hiring, training, and evaluating staff members, contributing to a positive work environment.
Front Desk Associate
Kontenda's Gym
06.2010 - 01.2012
- Greeted visitors and customers upon arrival, overseeing check-in process.
- Onboarded 10+ new gym members per month.
- Maintained cleanliness and organization of all areas of the fitness center.
- Ran operations of fitness center, assisted members with inquiries, and performed equipment maintenance.
Restaurant Server
The Taj Restaurant
09.2008 - 05.2009
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, gave detailed descriptions of menu items, and took drink orders.
Internet Cafe Employee
Cafe @ Palau
01.2005 - 07.2006
- Ensured food safety standards were met by properly storing and handling ingredients, following sanitation guidelines.
- Created lasting relationships with returning customers by remembering preferences and engaging in friendly conversation.
- Boosted cafe efficiency by staying organized during peak hours and multitasking when necessary.
- Handled cash transactions with accuracy, maintaining a balanced register at the end of each shift.
- Performed computer maintenance and provided basic technical support to customers.
Education
Bachelor of Arts - Communication Studies
University of Guam
Mangilao, GU12-2013
Associate of Arts - Liberal Arts
Palau Community College
Koror, PW12-2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Conflict resolution
- Time management
- Goal setting
Timeline
Assistant Manager
FCH Enterpriss
11.2014 - Current
Front Desk Associate
Kontenda's Gym
06.2010 - 01.2012
Restaurant Server
The Taj Restaurant
09.2008 - 05.2009
Internet Cafe Employee
Cafe @ Palau
01.2005 - 07.2006
Bachelor of Arts - Communication Studies
University of Guam
Associate of Arts - Liberal Arts
Palau Community College
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