Jesse Manning
Jacksonville,FL
Summary
Dynamic Locksmith & HVAC Service Technician / Manager with a proven track record, excelling in leadership, service, installation, and client relationship development. Committed to quality and fostering long-term client partnerships.
Overview
2026
2026
years of professional experience
Work History
HVAC Service Tech
World's Greatest Heating & Air
12.2022 - Current
- Diagnosed and repaired HVAC systems to ensure optimal performance and reliability.
- Preformed site visits and estimates for new split system, mini split, and RTU installs, with a proficient closing rate.
- Conducted routine maintenance on heating and cooling units, enhancing equipment longevity.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
- Collaborated with team members to streamline service delivery processes and improve customer satisfaction.
- Trained junior technicians on proper installation techniques and safety protocols for HVAC-R systems.
- Provided exceptional customer service by addressing client inquiries and resolving technical issues promptly.
- Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
Operations Manager
A to Z Lock & Safe
2019 - 12.2022
- Streamlined daily operations to improve efficiency and reduce delays in workflow.
- Implemented process improvements that enhanced team productivity and reduced operational costs.
- Developed training programs for new staff, ensuring adherence to company standards and procedures.
- Monitored key performance indicators to identify areas for improvement and optimize performance.
- Facilitated regular meetings to discuss progress, address challenges, and encourage team collaboration.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Increased profit by streamlining operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Locksmith Technician
A to Z Lock & Safe
2017 - 2019
- Oversaw and serviced the school district contract for multiple counties including Walton and Okaloosa.
- Preformed automotive locksmith services including lockouts, smart key replacement and programming utilizing AC Delco and other industry leading devices, and lock replacements.
- Serviced and installed interchangeable core hardware.
- Replaced, diagnosed, and repaired hurricane rated hardware such as Anderson and Pella.
- Opened residential safes by both drill and damage free methods.
- Installed electronic access control systems, enhancing overall building security for commercial clients.
- Used key cutting machines to duplicate or cut new keys.
- Cut new keys from code using specialized equipment when original keys were lost or unavailable.
- Installed new door hardware such as locks, plates, and closers
- Communicated with customer about specific security needs, adapting plans to meet needs and budget constraints.
- Drilled into locked safes to open for legal owners who lost keys or inherited systems.
- Mentored apprentices in advanced locksmithing techniques, fostering skill development and confidence in the field.
- Installed and repaired panic hardware and alarm detection connections on doors.
- Collaborated with property management companies to provide comprehensive locksmith services for tenants, ensuring a safe living environment.
Locksmith Technician
Destin Locksmithing
2013 - 2017
- Preformed automotive locksmith services including lockouts, smart key replacement and programming utilizing AC Delco and other industry leading devices, and lock replacement.
- Replaced, diagnosed, and repaired hurricane rated hardware such as Anderson and Pella.
- Installed and serviced interchangeable core systems.
- Opened residential safe by both drilling and damage free methods.
- Diagnosed and repaired lock mechanisms, ensuring optimal functionality and security for clients.
- Assisted customers with lock selection, providing expert recommendations tailored to specific security needs.
- Repaired panic hardware and alarm detection connections on doors.
- Mentored apprentices in advanced locksmithing techniques, fostering skill development and confidence in the field.
- Evaluated security systems for residential and commercial properties, delivering comprehensive assessments to clients.
- Improved client satisfaction by providing prompt emergency lockout services for vehicles, homes, and offices.
- Cut new keys from code using specialized equipment when original keys were lost or unavailable.
Education
High School Diploma -
West Laurens High
Dexter, GASkills
- Equipment installation
- Cooling systems maintenance
- Sales proposals
- Client relationship development
- Quality-focused
- System troubleshooting
Timeline
HVAC Service Tech
World's Greatest Heating & Air
12.2022 - Current
Operations Manager
A to Z Lock & Safe
2019 - 12.2022
Locksmith Technician
A to Z Lock & Safe
2017 - 2019
Locksmith Technician
Destin Locksmithing
2013 - 2017
High School Diploma -
West Laurens High