Jesse McDaniel
Bethel,OK
Summary
Adept at enhancing public safety and team efficiency, my tenure at McCurtain County Sheriff Office underscored my proficiency in law enforcement and community policing. By fostering relationships and leveraging expertise in emergency management, I've significantly contributed to safer communities. My approach combines strategic crime investigation skills with empathetic community engagement, driving impactful results.
Overview
19
19
years of professional experience
Work History
Deputy Sheriff Sergeant
McCurtain County Sheriff Office
08.2021 - Current
- Enhanced officer safety through continuous training in firearms proficiency, defensive tactics, and other essential law enforcement skills.
- Reduced response times to emergency calls, ensuring rapid assistance to individuals in need of law enforcement services.
- Maintained public trust with transparent communication and community outreach efforts, fostering positive relationships between law enforcement and citizens.
- Collaborated with other law enforcement agencies in joint operations, sharing resources and intelligence to combat criminal activity more effectively. Other duties as assigned by the Sheriff.
Satellite Installation Technician / FSM
Southern Star Dish Network
06.2015 - 08.2021
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Improved customer satisfaction by providing efficient and accurate satellite installation services.
- Proactively identified opportunities for upselling additional products and services, contributing to company revenue goals.
- Consistently met deadlines under pressure while maintaining high-quality workmanship standards in a fast-paced environment.
- Maintained optimal signal strength for customers with precise dish alignment and positioning.
- Developed long-lasting relationships with clients through excellent communication skills and professional demeanor.
- Collaborated with team members to streamline processes, optimizing overall productivity.
- Ensured timely completion of projects by managing work schedules effectively.
- Effectively troubleshooted issues both onsite and remotely, allowing quick resolution of problems without the need for additional service visits.
- Contributed to company growth by consistently meeting or exceeding monthly installation targets.
- Stayed up-to-date with the latest technology advancements in the satellite industry, applying new knowledge to daily tasks as appropriate.
Satellite Installation Technician
Dish Network Corp
04.2012 - 06.2015
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Improved customer satisfaction by providing efficient and accurate satellite installation services.
- Proactively identified opportunities for upselling additional products and services, contributing to company revenue goals.
- Consistently met deadlines under pressure while maintaining high-quality workmanship standards in a fast-paced environment.
- Developed long-lasting relationships with clients through excellent communication skills and professional demeanor.
- Maintained optimal signal strength for customers with precise dish alignment and positioning.
- Collaborated with team members to streamline processes, optimizing overall productivity.
- Ensured timely completion of projects by managing work schedules effectively.
- Effectively troubleshooted issues both onsite and remotely, allowing quick resolution of problems without the need for additional service visits.
- Contributed to company growth by consistently meeting or exceeding monthly installation targets.
- Stayed up-to-date with the latest technology advancements in the satellite industry, applying new knowledge to daily tasks as appropriate.
- Optimized client experiences by tailoring custom installations based on individual needs and preferences.
- Utilized proper tools and equipment for each job, maintaining a well-organized work vehicle for efficiency purposes.
- Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload.
- Maximized customer satisfaction by addressing questions and concerns promptly during installations.
- Conducted regular maintenance checks on satellite systems, ensuring consistent reliability for customers.
- Provided clear instruction on system operation to clients, ensuring they understood how to utilize their new satellite equipment effectively.
Customer Service Representative
Lowes Home Improvment
11.2005 - 06.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Some College - Biological Sciences
Carl Albert State College
Poteau, OKHigh School Diploma - General Education
Broken Bow High School
Broken Bow, OK05.2001
Skills
- Traffic enforcement
- Team Management
- Law Enforcement
- Gang Awareness
- Officer Safety
- Community policing
- De-Escalation Techniques
- Search and seizure
- Surveillance operations
- Relationship building and management
- Surveillance
- Public Safety
- Emergency Management
- Crime investigation
- Prisoner Transport
- Witness interviewing
Timeline
Deputy Sheriff Sergeant
McCurtain County Sheriff Office
08.2021 - Current
Satellite Installation Technician / FSM
Southern Star Dish Network
06.2015 - 08.2021
Satellite Installation Technician
Dish Network Corp
04.2012 - 06.2015
Customer Service Representative
Lowes Home Improvment
11.2005 - 06.2012
Some College - Biological Sciences
Carl Albert State College
High School Diploma - General Education
Broken Bow High School
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